Chromebook Failing to Charge – How To Troubleshoot and Fix This Issue

Charging issues are common problems with Chromebooks. When your Chromebook fails to charge, it is frustrating and can significantly impact your ability to use the device. Based on my experience troubleshooting Chromebooks, there are several things you can try to diagnose and fix charging problems.

Common Causes of Charging Issues

Here are some of the most common reasons a Chromebook may fail to charge properly:

  • Faulty charger or loose charger connections
  • Issues with the charging port
  • Software/OS issues preventing charging
  • An old or faulty battery
  • Physical damage to the charging components

Before troubleshooting hardware issues, it is a good idea to try rebooting the Chromebook and checking for any software updates. Sometimes charging issues can be fixed by a simple reboot or update.

Step-by-Step Troubleshooting Guide

Follow these steps to troubleshoot Chromebook charging issues:

1. Check Charger and Connections

First, do a physical inspection of the charger. Look for any damage to the cable or plug. Try wiggling the connector while plugged into the Chromebook to check for loose connections.

Make sure the charger is securely plugged into both the Chromebook and wall outlet. Try different outlets to ensure there is power. Test known good chargers and cables if possible.

2. Inspect Charging Port

Closely check the charging port for any debris, damage or bent pins. Use a flashlight to get a good view. Try gently cleaning with compressed air.

Warning: Be very careful not to damage any pins when inspecting or cleaning the port.

3. Check Charging Light

When the Chromebook is powered off and plugged in, look for a charging indicator light near the port. On some models, no light is normal.

If the light comes on, let charge for at least 30 minutes before trying to power on even if the battery icon does not update.

4. Power On and Check Battery Icon

If the Chromebook powers on, check the battery icon at the bottom right corner of the screen. This shows if the battery is charging.

Leave plugged in for at least 30 minutes before troubleshooting further even if the percentage does not increase.

5. Restart and Reset Chromebook

If the battery fails to charge, try restarting the Chromebook. Press and hold the power button until powered off.

For a more complete restart, hold down Ctrl + Shift + Power. If issues persist, reset the Chromebook to factory defaults with Ctrl + Alt + Shift + r.

6. Run Hardware Diagnostics

If previous steps fail, run diagnostics to check hardware status. Go to Settings > Advanced > Diagnostics. Review battery health and run discharge test.

Hardware faults will likely require professional repair or replacement.

Fixing a Damaged Charging Port

If the charging port is damaged, replacement is required. Follow these steps:

  1. Order a replacement charging port daughter board for your specific Chromebook model
  2. Use a small Phillips head screwdriver to open the case and access internals
  3. Locate and disconnect battery connector cable
  4. Remove any screws securing port board and carefully detach ribbon cable
  5. Install new port board, attach connectors and reassemble device

Replacing the port requires disassembling the Chromebook, which is fairly straightforward but does carry a risk of damage if you are not careful. Consider taking it to a repair shop instead if you are not comfortable doing it yourself.

Preventing Future Charging Problems

To avoid Chromebook charging issues in the future:

  • Be gentle when plugging and unplugging the charger
  • Don’t strain the charging cable
  • Store your Chromebook at room temperature in moderate humidity
  • Consider using a surge protector in areas with unreliable power
  • Every few months, power off and discharge battery to below 5%

Avoiding physical damage and periodically depleting the battery can extend the overall life of your Chromebook. But even with proper care, charging issues do occur after years of use. By methodically troubleshooting the problem and fixing underlying hardware faults, you can get your Chromebook up and running again.

Let me know if you have any other questions!