The affordable $20 Eikon USB fingerprint reader seems to be the best choice for desktop consumers to get a biometric sensor on their device. Unfortunately, many reported an issue where the reader isn’t working as expected.
Here are some tips that could fix Eikon USB fingerprint reader.
#1 Prevent Windows from automatically suspend USB when sleep
By default, notebooks will sleep after a few minutes not in use to save power. This also kills the USB connection and therefore you can’t use a fingerprint reader to login into your device again. To solve this issue, follow these steps:
1. Go to Start Menu and search Edit Power Plan, then run the program.
2. Click on Change advanced power settings
3. Expand USB settings, then USB selective suspend setting, and choose Disabled through a drop-down menu.
4. Click OK and close the window.
5. Restart the device and see if the fingerprint works again.
#2 Reconfigure the USB fingerprint with Windows Hello
For this one, the issue might be OS-related. The fingerprint reader should work immediatelly after plugged in. But in some cases, the system may fail to detect a new device. Luckily, the solution for that is quite easy.
1. Go to Windows Settings then select Accounts.
2. Next, click on Sign-in Options
3. Under the Fingerprint heading, select Setup, and click Get Started.
4. Next, enter your PIN or password to gain access.
5. Touch and swipe the fingerprint reader as the command shows on the screen.
Close the window and see the result. This method would reconfigure Windows Hello with Eikon USB communication.