Key Takeaways:
- Check the battery level and charging case for both AirPods
- Clean the AirPods and charging case with a soft, dry cloth
- Reset the AirPods by resetting the Bluetooth connection
- Update to the latest software version on your connected device
- Contact Apple Support if the issue persists after troubleshooting
Table of Contents
Introduction
AirPods are a popular choice for wireless earbuds, offering convenience and seamless integration with Apple devices. However, users may occasionally encounter issues where one AirPod stops working correctly. This can be frustrating, but fear not! In this article, we’ll guide you through various troubleshooting steps to diagnose and fix the problem.
Check the Battery Level
The first step is to ensure that both AirPods have sufficient battery life. Check the battery level by placing the AirPods in the charging case and opening the lid near your connected device. The battery level for each AirPod should be displayed on the screen.
If one AirPod shows a low battery level, charge the case and the AirPods for at least 15 minutes before attempting to use them again.
Clean the AirPods and Charging Case
Dirt, debris, or earwax buildup can sometimes interfere with the connection between the AirPods and the charging case. To clean them:
- Remove the AirPods from the charging case.
- Use a soft, dry, lint-free cloth to gently wipe the AirPods and the charging case, paying special attention to the charging ports and speaker meshes.
- Avoid using liquids or abrasive materials, as they may damage the AirPods or the charging case.
Reset the AirPods
If cleaning doesn’t resolve the issue, try resetting the AirPods. This process will disconnect the AirPods from your device and clear any potential connection issues.
- Place both AirPods in the charging case and close the lid.
- Wait for 30 seconds, then open the lid.
- On your device, go to Settings > Bluetooth and tap the “i” icon next to your AirPods.
- Select “Forget This Device” and confirm.
- Keep the lid open and press and hold the setup button on the back of the case for about 15 seconds until the status light flashes amber, then white.
- Reconnect your AirPods by following the standard pairing process.
Update Software
Outdated software can sometimes cause connectivity issues. Ensure that your connected device (iPhone, iPad, or Mac) is running the latest software version.
- On your device, go to Settings > General > Software Update.
- If an update is available, download and install it.
- After the update, reconnect your AirPods by placing them in the charging case, opening the lid near your device, and following the on-screen instructions.
Contact Apple Support
If none of the above steps resolve the issue, it’s time to seek professional assistance. Contact Apple Support for further troubleshooting or to explore repair or replacement options.
You can reach Apple Support through the following channels:
- Visit an Apple Store and make a Genius Bar appointment.
- Call Apple Support at 1-800-MY-APPLE (1-800-692-7753).
- Start a support request online at https://support.apple.com.
FAQ
Why is only one AirPod working?
There could be several reasons why only one AirPod is working, including a low battery, connectivity issues, software bugs, or hardware problems.
How do I check the battery level of my AirPods?
To check the battery level of your AirPods, place them in the charging case and open the lid near your connected device. The battery level for each AirPod should be displayed on the screen.
Can I use only one AirPod at a time?
Yes, you can use a single AirPod if you prefer. Simply remove one AirPod from the charging case and use it as a standalone earbud.
How do I reset my AirPods?
To reset your AirPods, place both AirPods in the charging case, close the lid, wait for 30 seconds, then open the lid. On your device, go to Settings > Bluetooth, tap the “i” icon next to your AirPods, and select “Forget This Device.” Then, press and hold the setup button on the back of the case for about 15 seconds until the status light flashes amber, then white.
