How to Fix and Troubleshoot Disney Plus Error Code 39 Messages

Disney Plus error code 39 is a common error that users encounter when trying to stream content on the platform. This error prevents users from playing requested videos and can be frustrating to deal with. Here is a comprehensive guide on troubleshooting and fixing Disney Plus error code 39.

What Causes Disney Plus Error Code 39

Error code 39 on Disney Plus usually indicates an issue with digital rights management (DRM). It occurs when Disney Plus is unable to validate your permission to view the requested content.

Potential causes include:

  • Issues with HDMI connection or cable
  • Trying to access Disney Plus from an unsupported device
  • Corrupted temporary data or files
  • Outdated app or software

Essentially, error 39 arises when there is a problem authenticating your right to view videos on Disney Plus.

5 Ways to Fix Disney Plus Error Code 39

Here are 5 effective troubleshooting tips to fix error code 39 on Disney Plus:

1. Check HDMI Connections

If you see error 39 on your TV or streaming device connected via HDMI, check that the HDMI cable is properly connected at both ends. Also try connecting the devices to a different HDMI port.

Faulty HDMI cables that cannot validate DRM can trigger this error code. Replacing the HDMI cable often resolves the issue.

2. Restart Devices

Sometimes error 39 occurs due to corrupted temporary files or data. Simply restarting your streaming device, TV, smartphone or computer can clear out these temporary glitches and resolve the error.

Be sure to completely power down the device before restarting for maximum effectiveness.

3. Reinstall Disney Plus App

An outdated Disney Plus app can also be the culprit behind error 39. Uninstalling the app completely and reinstalling the latest version can fix compatibility issues and authentication errors.

This refresh often fixes error 39 by updating the app and clearing temporary bugs.

4. Reset Devices to Factory Settings

For stubborn cases of error 39, resetting devices like smart TVs, streaming boxes or smartphones back to their factory settings could help. This completely clears out all temporary data, caches and customizations to give you a fresh device setup.

Factory reset should only be done if other basic troubleshooting steps don’t work.

5. Contact Disney Plus Support

If you still see Disney Plus error 39 after trying all troubleshooting methods, get in touch with Disney Plus support. Provide details of the error along with your device and connection specifics.

Disney Plus customer service can further diagnose the issue on their end and provide customized troubleshooting guidance.

Preventing Disney Plus Error Code 39

While occasional Disney Plus error 39 can happen without warning, you can take proactive measures to avoid these issues:

  • Use the latest version of the Disney Plus app
  • Periodically restart your streaming devices
  • Maintain reliable internet connectivity
  • Connect devices via high-quality HDMI cables
  • Clear app caches and temporary data periodically

Proactively maintaining your devices’ health goes a long way towards preventing frustrating errors.

Disney Plus Error 39 on Different Devices

The troubleshooting process differs slightly depending on the device where you see Disney Plus error 39.

Disney Plus Error 39 on iPhone and iPad

For iPhones and iPads, these added steps may help fix error 39:

  • Force close the Disney Plus app
  • Try toggling Airplane mode ON and OFF
  • Update iOS software and the Disney Plus app
  • Log out and back into Disney Plus account

Disney Plus Error 39 on Android

Additional things to try on Android devices:

  • Clear Disney Plus app cache and data
  • Try uninstalling updates for Disney Plus app
  • Check for Android OS updates
  • Try watching Disney Plus content on a different browser

Disney Plus Error 39 on Windows and Mac

For Disney Plus error 39 on computers:

  • Update your operating system, browser and Disney Plus app
  • Use a different browser like Chrome or Firefox
  • Check computer date/time settings are correct
  • Scan devices for malware using antivirus software

Disney Plus Error 39 on Smart TVs

With smart TVs, also try:

  • Changing HDMI port used for device connection
  • Testing different HDMI cables to connect devices
  • Performing factory reset on the smart TV
  • Ensuring TV software is updated

So those are the top ways to troubleshoot and fix frustrating Disney Plus error code 39 issues. With this handy guide, you should be able to get back to streaming your favorite shows in no time!

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