How To Troubleshoot and Fix CapCut Video Editor Not Exporting Projects

CapCut is a popular free video editing app for mobile devices. It provides various editing tools to trim, splice, and enhance videos. A common issue many users face is problems with exporting their final edited videos from the app. Here are the top troubleshooting tips to try if CapCut is not letting you export your project:

Ensure App is Updated to Latest Version

The first thing to check is if you have the latest version of CapCut installed. App developers often roll out bug fixes and performance updates with new versions.

  • On Android devices, open the Google Play Store app. Go to the CapCut app page and check if there is an Update option available. If yes, update to the latest version.
  • On iOS devices, open the App Store app, tap on your profile icon, scroll to see the list of installed apps and check if CapCut app has an Update button next to it. If yes, update to the latest iOS version.

Installing the most recent update can resolve any export bugs you may be facing.

Check Export Video Settings

CapCut allows exporting videos in different resolutions and sizes. If a particular export setting is not supported, it can cause exporting to fail.

Open your project in CapCut and go to the export screen. Check what Resolution and Size options you have selected for export.

Try changing the export quality to a more standard setting like 1080p or 720p resolution. Similarly, reduce the file size if you have selected a very large 4K or 8K video size. See if adjusting these export specifications allows the video to be exported properly.

Export Video in Parts

If you have a very long project, CapCut may not be able to render and export the entire video in one go. In such cases, try splitting your video into multiple smaller parts and export them individually.

For example, instead of exporting a 1 hour video, divide it into 4 parts of 15 minutes each. CapCut will find it easier to process and export shorter videos smoothly. You can then use a separate video joiner app to combine the exported parts back into your final 1 hour video.

Clear App Cache and Saved Data

Sometimes corrupt temporary data or cache files can also prevent exporting of edited videos properly.

On Android devices:

  • Go to Device Settings > Apps > CapCut > Storage
  • Tap on ‘Clear Cache’ and ‘Clear Data’ options

On iOS devices:

  • Go to Settings > General > iPhone/iPad Storage
  • Select CapCut app and tap on ‘Offload App’

This will clear all temporary cache/data files. Now re-launch CapCut and load your project again and try exporting it. Clearing the cluttered cache can resolve exporting problems faced in projects.

Check Available Device Storage

In order to export large high-quality video files, sufficient free storage space is required on your smartphone.

If you are getting export failed errors, check the available internal storage on your phone.

On Android devices:

  • Go to Settings > Storage

On iOS devices:

  • Go to Settings > General > iPhone/iPad Storage

See how much free internal space you have left. If less than 500MB or 1GB space is available, first free up storage by:

  • Deleting unused large files, photos, apps
  • Transferring photos/videos to cloud storage
  • Connecting phone to PC and moving files to computer

The extra free space can then allow CapCut to export properly without storage limitations.

Try Alternative Export Options

CapCut also gives a couple of alternative export methods you can test in case normal exporting does not work:

Save to Gallery Option: When you tap on Export, along with Resolution/Size settings, you will also see a ‘Save to Gallery’ switch. Enable this option and then export. This will save the exported video directly to your phone’s local storage instead of CapCut trying to save it within the app.

Share Directly on Social Media: Instead of exporting, you also have the option to tap on the Share button in the editor and directly upload your video to a connected social media platform like Instagram, Facebook, YouTube etc. See if you are able to share the edited video even if the normal export process is not working.

Trying these alternative export methods can help isolate and pinpoint the actual issue with CapCut exporting process.

Force Stop App & Restart Device

If all above troubleshooting steps do not work, try force stopping the CapCut app and restarting your Android/iOS device:

  • Double tap the Recent Apps button and swipe the CapCut app window upwards to force close it
  • Alternatively, go to device Settings > Apps > CapCut > Force Stop (Android only)

Then restart your smartphone and launch CapCut again. Also load your existing project afresh instead of resuming from last session.

Force stopping the app and device reboot clears any processes stuck in the background and reloads the app in a clean state. This can resolve any app glitches preventing video exports.

Contact Customer Support

If you still cannot get CapCut to export your edited videos despite trying all the above fixes, it’s best to contact CapCut’s customer support.

You can reach their support email at [email protected] explaining the exact exporting problem you are facing along with details of your device model, OS version, CapCut app version etc.

Their developers may be able to identify and provide fixes or workarounds for any device or app-specific exporting bugs you may be encountering.

Summary of Troubleshooting Tips

To recap, follow these steps to troubleshoot and attempt to resolve issues with exporting edited videos from CapCut app:

  • Update CapCut to latest version
  • Adjust export video resolution/size settings
  • Export long videos in smaller parts
  • Clear app cache and data
  • Check for available storage space
  • Try alternative export methods
  • Force stop app and restart device
  • Contact customer support team