CapCut is a popular video editing app that allows users to easily edit videos for social media platforms like TikTok, Instagram, YouTube, etc. However, sometimes users face issues with CapCut not working properly like crashing, lagging, freezing, videos not saving, etc. Here is a detailed guide on how to troubleshoot various problems with the CapCut app and get it working smoothly again.
Table of Contents
- Common Issues with CapCut App
- Troubleshooting Steps to Fix CapCut Issues
- Update the App
- Restart Your Device
- Free Up Storage Space
- Clear Cache and Data
- Reinstall the App
- Use Proxy Files
- Render Videos Before Editing
- Convert Videos to Compatible Format
- Use Trim Feature Before Editing
- Compress Media Files (Photos, Videos)
- Close Background Apps
- Disable Power Saving Mode
- Update Device Software
- Don’t Use CapCut on Low-End Devices
- Contact Customer Support
- Conclusion
Common Issues with CapCut App
Some common issues faced by users with the CapCut app include:
- App crashing or freezing frequently
- Videos lagging during playback and editing
- Edited videos not saving
- Errors while importing media files
- App not responding or opening
- Glitches and bugs after updates
These issues can occur due to various reasons which can be fixed by following some troubleshooting steps.
Troubleshooting Steps to Fix CapCut Issues
Update the App
One of the first things to try is updating CapCut to the latest version from your device’s app store. Developers release regular updates to fix bugs and issues. Updating can resolve any compatibility issues with your device’s OS.
Restart Your Device
Sometimes simply restarting your phone/tablet can help refresh the app and system resources. Close CapCut fully, restart device, and relaunch the app to check if the problems persist.
Free Up Storage Space
Lack of storage space can lead to lagging and crashing issues in CapCut. Ensure you have at least 1 GB free space for CapCut to work smoothly. Delete unused files, photos, etc. to free up space.
Clear Cache and Data
Clearing app cache and data can fix crashing, freezing and loading errors. Go to device settings > apps > CapCut > storage > clear cache/data. Note this will delete app preferences.
Reinstall the App
If other solutions don’t work, consider uninstalling CapCut and downloading it again from the app store. This will install fresh files fixing any corrupted data issues.
Use Proxy Files
Enable proxy files from CapCut settings to edit heavy 4K or 8K videos smoothly without lag. Proxies create smaller video files that are easier to edit.
Render Videos Before Editing
Render large or high FPS videos before importing them to CapCut timeline for lag-free editing. Rendering creates optimized files supported by the app.
Convert Videos to Compatible Format
Convert videos to mp4 format at 30fps or lower before editing in CapCut. Incompatible formats can cause importing failures or lagging. Use video converter apps.
Use Trim Feature Before Editing
The trim feature in CapCut allows extracting only necessary clip portions you need for editing. This avoids lag caused by long, irrelevant footage.
Compress Media Files (Photos, Videos)
Importing uncompressed, heavy files can slow down CapCut and even crash it. Use online compressors to reduce size of media files before using in CapCut.
Close Background Apps
Ensure no resource-heavy apps like games, video streaming apps are running in the background when using CapCut. Close other apps to allocate maximum resources to CapCut.
Disable Power Saving Mode
Power saving mode limits device performance to conserve battery. Disable it in device settings for best experience with video editing apps like CapCut.
Update Device Software
Having the latest OS firmware ensures compatibility with apps like CapCut. Go to device settings and install any available software updates for your phone/tablet.
Don’t Use CapCut on Low-End Devices
CapCut requires decent processing power and RAM for smooth functioning. Using it on very old or low-end Android devices under minimum requirements will cause lagging.
Contact Customer Support
If the troubleshooting tips don’t work, get in touch with CapCut customer support through email or in-app chat. Provide details of your issues for further assistance.
Conclusion
I hope this detailed guide on troubleshooting various problems with CapCut not working properly helps you get your favorite video editing app back up and running smoothly. Follow the step-by-step solutions to fix crashing, freezing, lagging as well as importing and saving failures in CapCut. Let us know if the issues still persist so we can help you further. Happy video editing!
