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How to Update Your Phone Number in Zelle

Zelle is a fast, easy, and secure way to send and receive money with friends, family, and others you trust. It allows you to instantly transfer money between bank accounts in the U.S. using just an email address or U.S. mobile number.

However, sometimes you may need to update the phone number associated with your Zelle account. Maybe you switched phone carriers and got a new number. Or perhaps you want to remove an old number and add a new one. Either way, updating your Zelle phone number is simple if you know the steps.

Why Update Your Zelle Phone Number

There are a few key reasons why you may want to update your phone number in Zelle:

  • You got a new phone number: If you switched carriers or got a new mobile number, you’ll want to update your Zelle account to reflect that change. This ensures any Zelle transfers sent to your old number will get rerouted to your new device.
  • Remove an unused number: Over time, you may accumulate old phone numbers that are no longer in use. Updating your Zelle removes unused numbers and cleans up your account.
  • Enhanced security: By keeping your contact information current, you make your Zelle account more secure. Outdated numbers are vulnerable if they get reassigned to someone else.

So if your phone number has changed for any reason, be sure to log in and make the updates in Zelle as soon as possible.

How to Change Your Zelle Phone Number

The process of updating your phone number in Zelle depends on a few factors:

  • Whether you access Zelle through a mobile app or online banking
  • If you want to replace your number or add a secondary number
  • Your specific bank or credit union’s Zelle integration

While the overall process is straightforward, the exact steps may vary. Here is an overview of how to update your phone number in Zelle:

Through the Zelle Mobile App

If you use the standalone Zelle mobile app, updating your phone number is simple:

  1. Open the Zelle app and log into your account
  2. Tap on your profile icon or navigate to “Settings”
  3. Select “Manage Contact Info” or similar option
  4. Tap the edit icon next to your phone number
  5. Delete your old number and type in your new one
  6. Verify your new number with a code sent via text
  7. Review changes and select “Save”

Through Online Banking

If you access Zelle through your bank or credit union’s online banking portal, you may need to update your number in two places – your bank account profile and your Zelle profile:

  1. Log into your bank’s online banking site
  2. Access your main account settings/profile
  3. Update your mobile number here first
  4. Then navigate to Zelle and find account settings
  5. Select options to manage contact info
  6. Delete your old number and add new number
  7. Save changes

This links your updated phone number to both your bank account and Zelle payment network.

Adding a Secondary Number

Instead of replacing your Zelle phone number, you can add a secondary mobile number while keeping the primary one active. Just follow the steps above but look for options to “Add new number” rather than editing the existing one.

You can have up to two active mobile numbers associated with your Zelle profile. Adding a second number provides a backup contact method for sending/receiving transfers.

Key Tips for Updating Your Zelle Number

To ensure a smooth transition when changing your phone number in Zelle, keep these tips in mind:

  • Update your number across all financial accounts, not just Zelle. This avoids mixups if you get transfers sent to old numbers.
  • Temporarily maintain both new and old numbers. Give yourself a transition period where both numbers are active so any pending transfers go through.
  • Inform frequent Zelle contacts of your new number. Ask them to update your contact information in their address books.
  • Verify your number immediately. When you enter new contact info in Zelle, complete phone verification promptly to activate transfers to your number.
  • Call Zelle customer support if you encounter issues. Representatives can help troubleshoot or manually update your number if needed.

Stay Connected with a Current Zelle Number

As mobile numbers can change, keeping your contact info updated in Zelle ensures uninterrupted access to fast, simple money transfers. Take a few minutes to add new phone numbers or remove outdated ones. By taking these steps, you can seamlessly send and receive money using Zelle’s convenient platform.

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