How To Fix WhatsApp Not Receiving Verification Security Codes

  • Check your internet connection and ensure it’s stable
  • Verify that you’ve entered the correct phone number
  • Try requesting the code via voice call if SMS fails
  • Clear WhatsApp cache and restart your device
  • Contact WhatsApp support if the issue persists

WhatsApp’s verification process is crucial for securing your account and ensuring that only you can access it. However, sometimes users face issues where they don’t receive the verification code required to complete the registration or re-registration process. This can be frustrating, but there are several troubleshooting steps you can take to resolve the problem.

Check Your Internet Connection

A weak or unstable internet connection is one of the most common reasons for not receiving a WhatsApp verification code. WhatsApp requires a strong internet connection to send and receive the code via SMS or voice call. If your connection is poor, the code may not be delivered successfully.


  1. Check if you have a stable Wi-Fi or mobile data connection.
  2. Try switching between Wi-Fi and mobile data to see if it makes a difference.
  3. Restart your router or modem to refresh your internet connection.

Verify Your Phone Number

Another potential reason for not receiving the verification code is an incorrect phone number. WhatsApp uses phone numbers as unique identifiers, so it’s crucial to ensure that the phone number you’ve entered is correct.


  1. Double-check the phone number you’ve entered in WhatsApp.
  2. If you’ve made a mistake, re-enter the correct phone number and request a new verification code.

Request the Code via Voice Call

If you’re not receiving the verification code via SMS, you can try requesting it via a voice call instead. This method can be helpful if you’re experiencing issues with your SMS service or if you’re traveling abroad.


  1. When prompted to enter the verification code, select the “Call me” option.
  2. Answer the incoming call from WhatsApp’s automated system.
  3. Listen carefully and note down the 6-digit code provided during the call.
  4. Enter the code in the appropriate field to complete the verification process.

Clear WhatsApp Cache and Restart Your Device

Sometimes, cached data or temporary files can interfere with WhatsApp’s functionality, including the verification process. Clearing the app’s cache and restarting your device can help resolve this issue.


  1. Go to your device’s Settings > Apps > WhatsApp.
  2. Select “Storage” or “Data” and tap “Clear Cache.”
  3. Restart your device.
  4. Open WhatsApp and try the verification process again.

Contact WhatsApp Support

If you’ve tried all the above steps and are still not receiving the verification code, it’s time to contact WhatsApp support for further assistance.


  1. Open the WhatsApp app on your device.
  2. Tap the three vertical dots in the top-right corner to open the menu.
  3. Select “Help” > “Contact Us.”
  4. Choose the category “Verification code not received” and follow the prompts to submit your request.
  5. Provide detailed information about the issue, including the steps you’ve already taken to resolve it.

WhatsApp support may take some time to respond, but they can help you troubleshoot the issue and get your verification code sent to you.


Why am I not receiving the WhatsApp verification code?

There could be several reasons, including a weak internet connection, an incorrect phone number, network issues, or server delays. Ensure your number is correct, check your internet connection, and try requesting the code via a voice call.

How long does it take to receive the WhatsApp verification code?

Normally, the verification code is sent promptly. However, delays can occur due to network issues or high server traffic. Wait for a reasonable amount of time, and if the issue persists, consider requesting the code via a voice call.

Can I get my WhatsApp verification code by email?

No, WhatsApp does not send verification codes via email for initial registration. The only options to verify your phone number are via SMS or voice call. However, if you’ve previously set up two-step verification with an email address, you can receive a verification code by email when re-registering.

What should I do if I’m still not receiving the verification code?

If you’ve tried all the troubleshooting steps and are still not receiving the verification code, contact WhatsApp support for further assistance. They can help you resolve the issue and get your account set up.

I’m traveling and can’t get my WhatsApp code. What should I do?

If you’re traveling abroad, you may experience difficulty receiving the verification code. Try turning on roaming on your device, checking your voicemail if you requested a voice call, or consider using a local phone number that you can receive SMS or calls on.

By following these steps, you should be able to resolve the issue of not receiving the WhatsApp verification code and successfully set up or re-register your account. Remember, WhatsApp takes security seriously, and the verification process is in place to protect your account from unauthorized access.