- On Turo, all communication between guests and hosts must occur within the Turo messaging system inside the app or website. Sharing personal contact information like phone numbers or emails is not allowed.
- Guests cannot message hosts before submitting a booking request. After submitting a request, the Turo messaging system will notify both parties and allow them to communicate.
- Once a booking is confirmed, guests and hosts can message each other anytime within the Turo app or website by going to the “Trips” section and selecting the relevant trip.
For Guests
- To message a host, open the Trips tab in the Turo app and select your trip. Tap “Contact Host” to start a new message or view message history.
- If a host is not responding to your Turo messages, you can contact Turo support for assistance.
For Hosts
- To message a guest, open the Host Trips tab and select the relevant trip. Tap “Contact Guest” to start or open a message thread.
- Best practice is to respond to guest messages promptly within the Turo system. Quick responses build trust and confidence.
So in summary, Turo requires all communication to occur within their messaging system, available after a booking is made. This ensures a secure record of all exchanges between parties.
