Table of Contents
Overview of StockX’s Return Policy
StockX has a strict no returns or exchanges policy. However, they do offer the StockX Buyer Promise to protect buyers in case they make a mistake like sending the wrong item or size.
To be eligible for the Buyer Promise and start a return/refund request, you need to:
- Contact StockX within 3 business days of receiving the item
- Explain the issue in detail and provide photos
- Have the item in original condition with tags attached
If approved, StockX will work to resolve the issue, which may include a replacement item or refund. Refunds are typically issued within 14 days.
When You Can Get a Refund on StockX
You may be able to get a refund in these situations:
1. You Received the Wrong or Damaged Item
If StockX sends you the incorrect item or size, or the item arrives damaged, you can request a replacement or refund under the Buyer Promise.
Make sure to contact them within 3 days and provide detailed photos showing the issue and attached tags.
2. The Item Didn’t Match the Description
If the item has defects or flaws that weren’t shown in the listing, contact StockX within 3 days for help. They may offer a replacement or refund depending on the severity of the issue.
3. You Changed Your Mind (EU Buyers Only)
EU buyers have a “Right of Withdrawal”, allowing refunds within 14 days for any reason. You will be responsible for return shipping costs.
How to Request a Return/Refund on StockX
Follow these steps:
1. Contact StockX Within 3 Days
Email [email protected] or submit a request on their Help Center within 3 business days of delivery. Explain the issue in detail and your preferred resolution.
2. Provide Photos
Attach photos clearly showing the problem while keeping tags on the item. This proves the item is in original condition.
3. Ship the Item Back Promptly
If approved, ship the item back within 2 days using the prepaid label. Make sure it’s properly packaged to avoid damage.
4. Wait for Your Refund
Once StockX verifies the return, a refund will be issued to your original payment method within 14 days typically.
Tips for Smooth Returns and Refunds
- Act quick – contact within 3 days and ship back within 2 days
- Take detailed photos from multiple angles
- Keep all original packaging and tags
- Use the provided shipping label
- Track your return shipment
- Be patient once return is delivered as verification takes time
What to Do If Your Return is Denied
If StockX denies your return request, first ask why and see if the issue can be resolved with additional information.
If the denial stands, your only option is to relist the item for sale on StockX yourself. While inconvenient, you can recoup the costs.
Conclusion
While StockX sets a high bar for returns and refunds, buyers do have recourse in case of mistakes. Follow the proper steps to start your return request, provide ample documentation of any issues, and work cooperatively with StockX to find the best solution.
