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How to Transfer and Redirect Inbound Calls in RingCentral Phone System

The RingCentral phone system provides various options to transfer and redirect inbound calls to ensure that calls are always answered or routed to the appropriate person. Here is a guide on how to transfer and redirect calls in RingCentral using different methods.

Warm Call Transfer

A warm call transfer allows you to speak with the transfer recipient before completing the transfer. Here are the steps:

  1. While on a call you want to transfer, click the Call Actions button and select Transfer
  2. Enter the number or name of the transfer destination and select Ask First
  3. Speak with the transfer recipient to provide context and ensure availability
  4. Select Complete Transfer to connect the two calls

Cold Call Transfer

A cold call transfer immediately transfers the call without speaking to the transfer recipient first. To do this:

  1. Click the Call Actions button during an active call
  2. Select Transfer from the dropdown menu
  3. Enter the desired number or name and select Transfer

Transfer to Voicemail

You can also directly transfer a call to someone’s voicemail:

  1. Click the Call Actions button
  2. Select Transfer to Voicemail
  3. Enter the extension number and press #

Call Flip

The Call Flip feature allows you to seamlessly transition an active call across your devices. To “flip” a call:

  1. Answer the call on one device
  2. Open the RingCentral app on another device
  3. Select Flip next to the active call

Forward All Calls

The Forward All Calls setting redirects all your incoming calls to another number:

  1. Click your profile icon > Call Rules
  2. Toggle Forward All Calls to enable it
  3. Enter the number to forward calls to

Selective Call Forwarding

Selective Call Forwarding allows you to forward calls from specific numbers to another destination:

  1. Navigate to Call Rules
  2. Create a new rule
  3. Enable Forward and add forwarding details

Forward When Unreachable

This feature forwards calls to another number if your phone is unreachable or offline:

  1. Go to Call Handling in Settings
  2. Turn on Forward When Unreachable
  3. Add the number to forward calls to

Properly configuring call transfers and redirects ensures calls are always answered appropriately. Let your customers and colleagues know to expect transfers so the experience is seamless.

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