TikTok is one of the most popular social media apps, allowing users to create and share short videos. However, like any app, TikTok can sometimes encounter issues that prevent it from working properly. Here are the most common TikTok problems and how to troubleshoot and fix them.
Table of Contents
Login Issues
If you can’t log into your TikTok account, try the following troubleshooting tips:
- Check your internet connection – Ensure your wifi or mobile data is working properly. TikTok requires an internet connection to log in.
- Reset your password – If you can’t remember your password, reset it via email or phone verification on the TikTok login screen.
- Clear the cache – Go to your phone settings, find the TikTok app and choose the “Clear Cache” option. This deletes temporary files that may be causing login issues.
- Delete and reinstall the app – Uninstalling and reinstalling TikTok can eliminate any corrupted files causing login problems.
App Crashing or Freezing
If the TikTok app crashes, freezes, or stops responding, try these steps:
- Force stop the app – On Android devices, go to Settings > Apps > TikTok > Force Stop. On iOS, double press the home button and swipe up on TikTok.
- Restart your phone – Turn your phone off completely and turn it back on. This will clear out memory issues.
- Check for app updates – Update TikTok to the latest version from your phone’s app store. Updates often include bug fixes.
- Free up storage space – Lack of storage on your phone can cause apps to crash. Delete unused files, photos or apps to free up space.
Videos Not Playing
If TikTok videos won’t play properly, it’s likely due to connection issues. Try the following:
- Check your internet connectivity – Videos require a stable internet connection to stream properly. Switch between wifi and mobile data to test.
- Clear the cache and data – Navigate to your phone settings, choose the TikTok app and select “Clear Cache” and “Clear Data”.
- Delete and reinstall the app – A clean reinstall of TikTok can help resolve persistent video playback issues.
Can’t Upload Videos
If TikTok gives you an error when trying to upload videos, do the following:
- Check video file size – Videos larger than 60 seconds or over 1 GB may fail to upload. Trim or compress videos if needed.
- Ensure app has permission to access photos/media – Enable this access in your phone settings or app permissions.
- Clear cache and data – Temporary junk files or data corruption may prevent uploads. Wipe cache and data to fix.
- Restart your phone – Simple phone restart clears memory leaks or temporary glitches preventing video uploads.
Other Connection Issues
If you get other no network/no internet errors in TikTok, try these general troubleshooting tips:
- Restart your router if on wifi, or enable mobile data to test if the issue is your internet connection
- Update your device software and the TikTok app to the latest versions
- Delete and reinstall TikTok to eliminate any corrupted files
- Contact TikTok support if issues persist for help troubleshooting
Using these troubleshooting steps can help identify and resolve the majority of common TikTok problems. However, if issues continue despite trying all recommended solutions, you may need to contact TikTok support for additional assistance.
