Fitbits are popular fitness trackers that monitor your daily activity, heart rate, sleep patterns, and more. However, a common issue that Fitbit users face is that their device won’t charge properly. A Fitbit that won’t charge can be frustrating, but there are several troubleshooting tips you can try before contacting Fitbit support or deciding to replace your device.
Table of Contents
- Why Your Fitbit May Not Be Charging
- How to Troubleshoot and Fix Charging Issues
- Tips to Prevent Future Charging Issues
Why Your Fitbit May Not Be Charging
There are a few potential reasons why your Fitbit is not charging properly:
Dirty or Damaged Charging Contacts
Dirt, debris, and even sweat or moisture buildup on the charging contacts located on the back of your Fitbit or on the charging cable can prevent a proper connection and charging.
Faulty Charging Cable
If the charging cable is damaged, loose, or making poor contact, this can prevent your device from charging. Third-party or low-quality charging cables may also not work properly.
Occasionally a software or firmware glitch can cause charging issues even if the hardware connections seem fine. Resetting or restarting the device may resolve this.
Excessive Battery Drain
Apps running in the background, inaccurate battery level reporting, or other software issues can cause excessive battery drain. This requires a reset and proper recharge.
In rare cases of physical or liquid damage, or after extensive long-term use, the battery or charging components inside the Fitbit can fail entirely. This requires repair or replacement.
How to Troubleshoot and Fix Charging Issues
If your Fitbit won’t charge, try these troubleshooting tips:
1. Check Physical Connections
- Inspect the charging contacts on both the Fitbit and the charging cable for any debris or damage. Gently clean with a cotton swab and rubbing alcohol if needed.
- Check that the cable is fully inserted into the port on the back of your Fitbit, and that the pins are properly aligned.
- Be sure the cable is securely plugged into a working USB port that is providing consistent power.
2. Try Different Charging Cables and Ports
- Switch to a different USB port, or try plugging your Fitbit cable into a wall adapter instead.
- Test with cables from other devices that use the same type of charging connector. Avoid low-quality third party cables.
3. Restart the Fitbit Device
- Press and hold the side button on your Fitbit for 10-15 seconds until you feel it vibrate, indicating a restart.
- This resets the software and can resolve intermittent charging issues.
4. Update Firmware
- Update your Fitbit to the latest firmware via the Fitbit app. Updates sometimes address charging bugs.
5. Reset Your Fitbit
- If restarting does not work, resetting your device restores it to factory settings. This will erase your personal data but often fixes software issues.
6. Contact Fitbit Support
- If you still cannot get your Fitbit to charge after trying these troubleshooting tips, reach out to Fitbit customer support online or by phone.
- Support can further diagnose the issue and arrange a replacement if needed.
Tips to Prevent Future Charging Issues
Here are some tips to keep your Fitbit charging properly for the long run:
- Clean the contacts regularly – about once a week, use a cotton swab with rubbing alcohol to gently clean the charging pins on both the Fitbit and cable.
- Use the original charging cable – avoid third party or low-quality cables that may not make proper contact.
- Don’t wear while charging – remove the band from your wrist while it’s charging to prevent loosening the cable.
- Update firmware when available – keep your Fitbit software up to date for optimal performance.
- Avoid exposing to excess heat or liquids – high heat or moisture damage can impact charging over time.
Following these troubleshooting steps and preventative maintenance tips will help ensure your Fitbit keeps properly charging and stays functioning for many years. Let the Fitbit support team know if issues persist after trying these fixes. Consistently monitoring your activity stats starts with keeping your Fitbit powered on!