Sirius XM Radio is a popular satellite radio service that offers hundreds of channels of commercial-free music, sports, news, comedy and more. Many people sign up to take advantage of promotional offers but later decide they want to cancel their subscription.
Canceling Sirius XM Radio can be confusing because there are a few different ways to sign up. So the cancellation process depends on how you originally subscribed. This article provides step-by-step instructions to cancel Sirius XM regardless of how you signed up.
Table of Contents
How to Cancel If You Subscribed Directly Through SiriusXM
If you signed up for SiriusXM directly through their website, by phone, or at a retailer, follow these steps to cancel:
Cancel Online
- Go to www.siriusxm.com and log into your account
- Click on “Manage Account”
- Select “Cancel Service” and follow the on-screen instructions
Cancel By Phone
- Call SiriusXM Listener care at 1-866-635-2349
- Inform the representative you wish to cancel
- Confirm cancellation details
Note: Request your cancellation confirmation number for your records.
Cancel By Mail
Send a cancellation letter to:
Sirius XM Radio Inc.
PO BOX 33174
Detroit, MI 48232
Include your name, account number, radio ID number, and requested cancellation date.
How to Cancel If You Subscribed Through a Mobile App
If you subscribed through the SiriusXM mobile app on an iPhone, iPad or Android device, you cannot cancel directly through SiriusXM. You need to manage and cancel the subscription through your phone’s app store.
Cancel iPhone/iPad App Subscription
- Open the Settings app
- Tap your name
- Choose “Subscriptions”
- Select your SiriusXM subscription
- Tap “Cancel Subscription”
Cancel Android App Subscription
- Open the Google Play Store app
- Tap the hamburger menu in the upper left corner
- Choose “Subscriptions”
- Select your SiriusXM subscription
- Tap “Cancel subscription”
How to Cancel If You Subscribed Through Another Service
If you subscribed to SiriusXM through another service such as a new car purchase, used car, or a rental car, you need to contact that provider to cancel your service. SiriusXM does not handle cancellations for third-party services.
Here are the steps for some common third-party SiriusXM subscriptions:
New Car Purchase
- Call the dealership where you purchased your car
- Ask to speak with the finance department
- Inform them you want to cancel SiriusXM service
Used Car Purchase
- Locate the trial subscription paperwork from when you purchased the car
- It will contain contact details on how to cancel
Rental Car
- Call the rental car company
- Provide your rental agreement number
- Request they cancel SiriusXM service for your rental
What To Expect When Canceling SiriusXM
Canceling satellite radio subscriptions is often notoriously difficult. SiriusXM customer service representatives may try hard to retain you as a customer.
Here’s what you can expect when trying to cancel:
- Getting transferred to a cancellation specialist – Standard reps cannot cancel accounts. You’ll have to repeat the cancellation request.
- Long wait times – Reports of 30-90+ minutes are not uncommon. Prepare to be patient.
- Retention offers – Most people are offered discounts, free months of service, or other promotions to not cancel. You must firmly state you wish to cancel.
- Questionnaires – Some reps make you answer a lengthy list of questions detailing why you want to cancel. Keep stating you just want to cancel.
While canceling SiriusXM can certainly be a headache, being prepared for the process ahead of time makes it much easier. Know your rights as a consumer and persist until you receive confirmation your cancellation went through.
This covers the main methods on how to cancel your Sirius XM Radio subscription. Let me know if you need any clarification or have additional questions!
