How to Find Your Ring Video Doorbell Device’s Serial Number

Key takeaways:

  • The serial number is a unique identifier for your Ring Video Doorbell
  • You can find the serial number on the device itself, the original packaging, or in the Ring app
  • Knowing your serial number is important for warranty claims, troubleshooting, and identifying your device if it’s lost or stolen

If you own a Ring Video Doorbell, it’s essential to know where to find your device’s serial number. This unique identifier is important for various reasons, such as registering your device, making warranty claims, or troubleshooting issues with Ring support. In this article, we’ll guide you through the process of locating your Ring Video Doorbell’s serial number.

Why is the Serial Number Important?

Your Ring Video Doorbell’s serial number is a unique combination of letters and numbers that identifies your specific device. It’s important because:

  • It’s required when registering your device with Ring
  • You’ll need it when contacting Ring support for troubleshooting or warranty claims
  • It can help identify your device if it’s lost or stolen

Where to Find the Serial Number

There are a few places you can look to find your Ring Video Doorbell’s serial number:

On the Device

The serial number is printed on the device itself. To find it:

  1. Remove your Ring Video Doorbell from its mounting bracket. You may need to use the star-shaped end of the screwdriver that came with your device to remove the security screw at the bottom.
  2. Look for the serial number on a label on the back of the device. It will be a combination of letters and numbers.

On the Original Packaging

If you still have the original packaging your Ring Video Doorbell came in, you can find the serial number there:

  1. Look for a label on the box that includes the serial number.
  2. The serial number may also be printed on the quick start guide that came with your device.

In the Ring App

You can also find your serial number in the Ring app:

  1. Open the Ring app and tap on your Ring Video Doorbell to open the device dashboard.
  2. Tap on the gear icon in the top right corner to open the device settings.
  3. Scroll down to “Device Health.” The serial number will be listed there.
LocationHow to Find
On the deviceRemove from mounting bracket and look on the back
Original packagingLook for a label on the box or quick start guide
In the Ring appGo to device settings and look under “Device Health”

What if I Can’t Find My Serial Number?

If you’ve looked in all the above places and still can’t find your serial number, don’t worry. Ring support can help:

  1. Contact Ring support by phone, email, or chat.
  2. Provide them with as much information about your device as possible, such as the email address associated with your Ring account and the address where the device is installed.
  3. Ring support should be able to look up your device’s serial number based on this information.

Conclusion

Knowing where to find your Ring Video Doorbell’s serial number is important for registering your device, troubleshooting issues, and making warranty claims. Remember to check the device itself, the original packaging, and the Ring app. If you still can’t find it, Ring support will be happy to assist you.

FAQ

What is a serial number?

A serial number is a unique identifier assigned to a specific device. It’s usually a combination of letters and numbers and is used to register and identify the device.

Why do I need to know my Ring Video Doorbell’s serial number?

You’ll need your serial number to register your device with Ring, to make warranty claims, and for troubleshooting issues with Ring support. It can also help identify your device if it’s lost or stolen.

Can I find my serial number if I don’t have the original packaging?

Yes, even if you don’t have the original packaging, you can find the serial number on the device itself or in the Ring app under the device settings.

What should I do if I can’t find my serial number anywhere?

If you can’t find your serial number on the device, in the original packaging, or in the Ring app, contact Ring support. They should be able to look up your device’s serial number based on the email address associated with your Ring account and the address where the device is installed.

Is the serial number the same as the MAC ID or SSID?

No, the serial number is different from the MAC ID (Media Access Control Identifier) or SSID (Service Set Identifier). The serial number is a unique identifier for your specific device, while the MAC ID identifies the device’s network interface and the SSID is the name of the Wi-Fi network the device is connected to.