How to Fix Netflix App That Keeps Crashing on Your Roku Device

Key Takeaways

  • Clearing the cache, reinstalling the Netflix app, and restarting your Roku device are common fixes for Netflix crashing issues.
  • Checking your internet connection, updating your Roku software, and factory resetting your device can also resolve Netflix crashes.
  • If the issue persists, contact Netflix or Roku support for further assistance.

As an experienced tech writer and streaming enthusiast, I understand the frustration of dealing with a crashing Netflix app on your Roku device. Roku is a popular streaming platform, and Netflix is one of the most widely used streaming services, so it’s essential to have a smooth viewing experience. In this article, I’ll guide you through various troubleshooting steps to help you fix the Netflix app that keeps crashing on your Roku device.

Clear the Netflix App Cache

One of the first things you should try is clearing the Netflix app cache. Over time, temporary files and data can accumulate, leading to app crashes or other issues. Here’s how to clear the Netflix app cache on your Roku device:

  1. On your Roku home screen, navigate to “Settings.”
  2. Select “System” and then “Advanced system settings.”
  3. Choose “App” and then “Netflix.”
  4. Select “Clear cache” and confirm your choice.

After clearing the cache, try reopening the Netflix app to see if the crashing issue has been resolved.

Reinstall the Netflix App

If clearing the cache doesn’t work, you can try uninstalling and reinstalling the Netflix app. This can help resolve any corrupted files or issues with the app itself. Here’s how to do it:

  1. On your Roku home screen, navigate to the Netflix app tile.
  2. Press the “*” button on your Roku remote to open the options menu.
  3. Select “Remove channel” and confirm your choice.
  4. Once the app is removed, go to the Roku Channel Store and search for “Netflix.”
  5. Select “Add channel” to reinstall the Netflix app.

After reinstalling the app, sign in to your Netflix account and check if the crashing issue has been resolved.

Restart Your Roku Device

Sometimes, a simple restart can fix various issues, including app crashes. Here’s how to restart your Roku device:

  1. On your Roku home screen, navigate to “Settings.”
  2. Select “System” and then “Power.”
  3. Choose “Restart” and confirm your choice.

Alternatively, you can perform a system restart by pressing the following button sequence on your Roku remote: Home (5 times), Up (once), Rewind (twice), and Fast Forward (twice). Your Roku device will restart after a brief freeze.

Check Your Internet Connection

A poor or unstable internet connection can cause streaming issues, including app crashes. Here’s how to check your internet connection on your Roku device:

  1. On your Roku home screen, navigate to “Settings.”
  2. Select “Network” and then “Check connection.”

If your connection is poor or unstable, try the following steps:

  • Restart your router or modem by unplugging it, waiting for a minute, and then plugging it back in.
  • Move your Roku device closer to your router or access point.
  • Consider upgrading your internet plan if your current speed is insufficient for streaming.

Update Your Roku Software

Outdated software can cause compatibility issues and other problems. Here’s how to check for and install software updates on your Roku device:

  1. On your Roku home screen, navigate to “Settings.”
  2. Select “System” and then “Software update.”
  3. Choose “Check now” to search for available updates.
  4. If an update is available, select “Update now” and follow the on-screen instructions.

Factory Reset Your Roku Device

If none of the above steps work, you can try factory resetting your Roku device as a last resort. Note: This will erase all your settings, channels, and preferences, so you’ll need to set up your Roku device again after the reset.

  1. On your Roku home screen, navigate to “Settings.”
  2. Select “System” and then “Advanced system settings.”
  3. Choose “Factory reset” and follow the on-screen instructions.

After the reset is complete, set up your Roku device again and reinstall the Netflix app.

Contact Support

If you’ve tried all the above steps and the Netflix app is still crashing on your Roku device, it’s time to reach out to support. Here are the contact options:

Netflix Support:

  • Visit the Netflix Help Center: https://help.netflix.com/
  • Contact Netflix via chat or phone: https://www.netflix.com/contact

Roku Support:

  • Visit the Roku Support Center: https://support.roku.com/
  • Contact Roku via chat, phone, or email: https://support.roku.com/contactus

When contacting support, be prepared to provide details about your Roku device model, software version, and the specific issue you’re experiencing with the Netflix app.

By following these troubleshooting steps, you should be able to resolve the Netflix app crashing issue on your Roku device. If the problem persists, don’t hesitate to reach out to Netflix or Roku support for further assistance.