How to Fix When a Kindle Device Doesn’t Show Up on Your PC

Key Takeaways

  • Check your USB cable and ports for any physical damage or connection issues
  • Try different troubleshooting methods like restarting devices, updating drivers, and changing USB settings
  • If all else fails, you may need to factory reset your Kindle or seek professional help

Having trouble getting your Kindle device to show up on your Windows PC? Don’t worry, you’re not alone. Many Kindle users have faced this issue, and there are several potential solutions to get your device reconnected. In this comprehensive guide, we’ll walk you through various troubleshooting methods to resolve the “Kindle not showing up on PC” problem.

Check Your USB Cable and Ports

One of the most common culprits behind a Kindle not showing up on your PC is a faulty USB cable or a malfunctioning USB port. Here are a few things you can try:

  • Use a different USB cable: Try connecting your Kindle with a different USB cable, preferably a new one. Cables can wear out over time, causing connectivity issues.
  • Check for physical damage: Inspect the USB cable and ports for any signs of physical damage, such as bent pins or debris buildup.
  • Try different USB ports: If you’re using a USB hub, try connecting your Kindle directly to your PC’s USB port. If that doesn’t work, try different USB ports on your computer.

Restart Your Devices

Sometimes, a simple restart can resolve connectivity issues between your Kindle and PC. Here’s what you can do:

  1. Restart your Kindle: Press and hold the power button on your Kindle for about 20 seconds until the device turns off. Then, press the power button again to turn it back on.
  2. Restart your PC: Click on the Start menu, select the power icon, and choose “Restart” from the options.
  3. Connect your Kindle after restarting: Once both devices have restarted, connect your Kindle to your PC using the USB cable.

Update Drivers and Software

Outdated or corrupt drivers can prevent your PC from recognizing your Kindle device. Here’s how you can update your drivers:

  1. Update Kindle drivers: Visit the Amazon website and download the latest Kindle driver for your device. Follow the on-screen instructions to install the driver.
  2. Update USB drivers: Open the Device Manager on your PC (search for “Device Manager” in the Start menu), locate the “Universal Serial Bus controllers” section, right-click on each entry, and select “Update driver.”
  3. Update Windows: Check for any pending Windows updates and install them. Windows updates often include driver updates and bug fixes that can resolve connectivity issues.

Change USB Connection Settings

In some cases, changing the USB connection settings on your Kindle can help establish a successful connection with your PC. Here’s how you can do it:

  1. Connect your Kindle to your PC using the USB cable.
  2. On your Kindle, swipe down from the top of the screen to access the Quick Settings menu.
  3. Tap on the “USB” or “USB Charging” option.
  4. Select “Transfer files” or “File Transfer” from the options.

Your Kindle should now be recognized by your PC, and you should be able to access its internal storage.

Factory Reset Your Kindle

If none of the above methods work, you may need to perform a factory reset on your Kindle. Keep in mind that this will erase all data and settings from your device, so make sure to back up any important files beforehand.

  1. Go to your Kindle’s Settings menu.
  2. Select “Device Options” or “Device Info”.
  3. Tap on “Reset to Factory Defaults” or “Reset Your Kindle”.
  4. Confirm the reset when prompted.

After the reset is complete, try reconnecting your Kindle to your PC.

Seek Professional Help

If you’ve tried all the troubleshooting methods mentioned above and your Kindle still doesn’t show up on your PC, it’s time to seek professional help. You can contact Amazon’s customer support or visit an authorized service center for further assistance.


Not being able to connect your Kindle to your PC can be frustrating, but with the right troubleshooting steps, you can often resolve the issue. Remember to check your USB cable and ports, restart your devices, update drivers and software, change USB connection settings, and consider a factory reset as a last resort. If all else fails, don’t hesitate to seek professional help from Amazon or an authorized service center.