Table of Contents
What is MyChart?
MyChart is an online patient portal that allows patients to access their medical records, communicate with their healthcare providers, and manage their care. It is offered by healthcare organizations that use Epic electronic health record software.
Signing Up for MyChart
Here are the steps to sign up for MyChart:
- Get an activation code. This code can be found on your visit summary, bill, or by contacting your healthcare provider.
- Go to mychart.org. Choose your healthcare organization.
- Enter the activation code. Follow the instructions to verify your identity and create your MyChart username and password.
- You can also sign up using the MyChart mobile app. Download it and select your healthcare organization to get started.
Sending Messages to Your Provider
MyChart allows you to send non-urgent messages to your providers with medical questions or concerns.
How to Send a MyChart Message
- Log into MyChart on the website or mobile app.
- Select “Messages” from the menu.
- Choose “Ask a Medical Question”.
- Select the appropriate recipient from your care team.
- Type your message and attach images if needed.
- Send the message.
You’ll typically get a response within 1-3 business days. Use this for non-urgent issues only.
Receiving Message Responses
When your provider responds to your MyChart message, you will get a notification by email or text based on your communication preferences.
To view the response:
- Log into MyChart
- Select “Messages”
- Choose the message thread to view your provider’s response
Message Types
There are two main types of MyChart messages:
Routine MyChart Messages
- Most messages like prescription refills, appointments, etc.
- Typically free of charge
- Response within 1-3 business days
Medical Advice Messages
- Involves medical decision making by your provider
- May be billed to your health insurance
- Response within 1-3 business days
- You will be asked if you want to convert the message before your provider responds
Privacy and Security
MyChart uses encryption and other protections to keep your medical information private and secure. Here are some tips:
- Use strong unique passwords
- Access MyChart only on personal devices using secure networks
- Turn on lock screens for additional protection
- Keep apps and devices updated
Review your healthcare organization’s privacy policy to understand how your MyChart data may be used and shared.
Connecting Multiple MyChart Accounts
If you get care from different healthcare organizations, you can link your MyChart accounts together with MyChartCentral for easy access.
Conclusion
MyChart provides a convenient way to message your doctors, review test results, request appointments, and more. By signing up for an account, sending routine or medical advice messages, and taking security precautions, you can effectively manage your healthcare online.
