Key Takeaways:
- Sync your Candy Crush progress with Facebook or a King account before switching devices
- Install Candy Crush on your new phone and log in with the same account to retrieve your progress
- Gold bars and level progress will transfer, but boosters and lives may not
- Back up your old device to the cloud for the best chance of transferring all game data
- If issues occur, contact Candy Crush Player Support for manual level restoration
Are you a Candy Crush enthusiast who’s just upgraded to a new phone? Don’t worry about losing all those sweet levels you’ve conquered! Transferring your Candy Crush progress to a new device is easier than you might think. In this comprehensive guide, we’ll walk you through the process step-by-step, ensuring you don’t miss a beat in your candy-crushing journey.
Table of Contents
Why Saving Your Progress Matters
Before we dive into the how-to, let’s talk about why it’s crucial to save your progress. Candy Crush isn’t just a game; for many, it’s a journey filled with challenges, achievements, and perhaps a few rage-quits along the way. Losing all that progress can be heartbreaking, especially if you’ve reached advanced levels or collected a significant number of gold bars.
Your Candy Crush progress represents:
- Hours of gameplay and strategy
- Hard-earned gold bars and boosters
- Bragging rights among friends
- A personal record of your puzzle-solving skills
Preparing for the Transfer
Before you start the transfer process, there are a few things you need to do on your old device:
- Update the game: Ensure you have the latest version of Candy Crush installed.
- Connect to the internet: A stable internet connection is crucial for syncing your progress.
- Check your account: Make sure you’re logged in to Facebook or have a King account connected to your game.
Step-by-Step Transfer Process
Step 1: Sync Your Progress on the Old Device
- Open Candy Crush on your old phone.
- Go to the game settings (usually a gear icon).
- Look for an option to connect to Facebook or create/log in to a King account.
- Follow the prompts to link your game to the chosen account.
- Play a level or two to ensure the sync is complete.
Step 2: Set Up Your New Phone
- Set up your new phone and ensure it’s connected to the internet.
- Download and install Candy Crush from the App Store or Google Play Store.
- Open the game but don’t start playing yet!
Step 3: Log In on Your New Device
- When prompted, log in with the same Facebook or King account you used on your old device.
- Wait for the game to sync and load your progress.
- Verify that your level, gold bars, and other progress have transferred correctly.
What Will and Won’t Transfer
Understanding what transfers and what doesn’t can save you from disappointment. Here’s a quick breakdown:
| Will Transfer | May Not Transfer |
|---|---|
| Level progress | Lives |
| Gold bars | Boosters |
| Unlocked episodes | Daily bonuses |
| Friends list | In-progress timed events |
Note: While gold bars are tied to your account and should transfer, boosters and lives are often stored locally on your device and may not make the jump to your new phone.
Troubleshooting Common Issues
Even with careful preparation, you might encounter some hiccups. Here are some common issues and how to resolve them:
Progress Not Showing Up
If your progress doesn’t appear on your new device:
- Force close the app and reopen it
- Check your internet connection
- Ensure you’re logged in with the correct account
- Uninstall and reinstall the app (as a last resort)
Partial Transfer
If only some of your progress transfers:
- Give it some time – synchronization can take a while
- Play a level on your old device to trigger a new sync
- Contact Candy Crush support if the issue persists
Account Connection Problems
If you’re having trouble connecting your account:
- Double-check your login credentials
- Ensure your Facebook app is up to date (if using Facebook to sync)
- Try connecting through the King website instead
Best Practices for a Smooth Transfer
To ensure the smoothest possible transfer experience, consider these best practices:
- Backup your old device: If you’re using an iPhone, back up to iCloud. For Android, use Google’s backup service.
- Screenshot your progress: Take screenshots of your level, gold bars, and any other important stats before transferring.
- Time it right: Avoid transferring during special events or right after making in-app purchases.
- Keep both devices: Don’t delete the app from your old phone until you’re sure everything has transferred successfully.
Additional Tips for Candy Crush Enthusiasts
While we’re on the topic of Candy Crush and new devices, here are some bonus tips to enhance your gaming experience:
- Optimize your settings: Adjust graphics and sound settings on your new device for the best performance.
- Connect with friends: Re-establish your connections to send and receive lives more easily.
- Explore new features: New phones often mean better processing power – check out any new game features that might be available.
When All Else Fails: Contacting Support
If you’ve tried everything and still can’t get your progress to transfer, it’s time to reach out to the experts. Candy Crush has a dedicated support team that can help with account issues.
How to contact Candy Crush support:
- Go to the King.com website
- Navigate to the support section
- Choose Candy Crush Saga from the game list
- Select ‘Contact Us’ and fill out the form with your issue
Be sure to provide as much detail as possible, including:
- Your old and new device models
- The account you’re using to sync (Facebook or King)
- Your approximate level and any recent significant progress
Embracing Your Fresh Start
If for some reason you can’t recover all your progress, don’t despair! Look at it as an opportunity to replay your favorite levels and perhaps discover new strategies. Plus, with your accumulated knowledge, you might find yourself breezing through those early levels in no time.
Remember, Candy Crush is all about the joy of playing. Whether you’re starting from scratch or picking up where you left off, the most important thing is to have fun and enjoy the sweet challenge of each new level.
FAQ
What if I forgot to sync my progress before getting rid of my old phone?
If you’ve already parted ways with your old device without syncing, your options are limited. However, you can try logging into your Facebook or King account on the new device to see if any progress was automatically saved. If not, contacting Candy Crush support is your best bet – they may be able to help restore some of your progress based on your account history.
Can I transfer my progress between iOS and Android devices?
Yes, you can transfer your Candy Crush progress between iOS and Android devices. The key is to use the same Facebook or King account on both devices. The game’s progress is tied to your account, not the operating system.
Will I lose my in-app purchases when I switch phones?
In-app purchases like gold bars should transfer with your account. However, if you notice any missing purchases after transferring, contact Candy Crush support with proof of purchase, and they should be able to restore them for you.
How often does Candy Crush sync my progress?
Candy Crush typically syncs your progress automatically when you complete levels or make significant changes. However, to ensure the most up-to-date sync before transferring, it’s a good idea to play a level or two on your old device right before the transfer.
Can I have my Candy Crush progress on multiple devices simultaneously?
Yes, you can play Candy Crush with the same account on multiple devices. Your progress will sync across all devices as long as you’re logged in with the same Facebook or King account and have an internet connection.
