How To Troubleshoot a Magic Mouse Not Working Properly

The Apple Magic Mouse is a popular wireless mouse that allows you to perform gestures and scroll smoothly. However, sometimes the Magic Mouse may stop working properly – the cursor gets stuck, scrolling stops working, or the mouse disconnects frequently.

Don’t worry, there are several troubleshooting steps you can try to get your Magic Mouse working again. Here is a comprehensive guide on troubleshooting a Magic Mouse that is not working properly:

Clean the Sensor

The first thing to try is cleaning the laser sensor located at the bottom of the Magic Mouse. Dust, dirt, or debris on the sensor can interfere with tracking causing the mouse to behave erratically.

To clean the sensor:

  • Turn the Magic Mouse upside down to expose the sensor
  • Use compressed air to spray the sensor area and blow away any dust or particles
  • You can also use a soft dry cloth to gently wipe the sensor

Make sure not to touch the sensor directly with your fingers. After cleaning, test the mouse tracking on a clean, lint-free surface.

Check Mouse Settings

If cleaning the sensor doesn’t help, open System Preferences > Mouse and check if the tracking speed or scrolling speed is set too high or too low. Move the sliders to adjust the settings and test if the behavior improves.

You can also try changing the double-click speed or toggling the secondary click settings. Adjusting these settings could potentially resolve quirky Magic Mouse behavior.

Reset Bluetooth Connection

Interference from other wireless devices can cause Bluetooth connectivity issues with the Magic Mouse.

To reset the Bluetooth connection:

  • Go to System Preferences > Bluetooth
  • Hover over the Magic Mouse and click the “X” icon to remove it
  • Turn the Magic Mouse off and then on again to put it in discovery mode
  • Click “Connect” to pair the Magic Mouse again

Resetting the Bluetooth connection often resolves intermittent connection issues.

Charge Battery

For the Magic Mouse 2 with a built-in battery, a low battery level could potentially cause the mouse to behave erratically.

Plug in the Magic Mouse for at least 15 minutes to charge the battery. A fully charged battery should provide over a month of battery life.

You can check the current battery level by going to System Preferences > Bluetooth and looking next to the Magic Mouse.

Reset Bluetooth Module

For stubborn Bluetooth connectivity or pairing issues, try resetting the Bluetooth module:

  • Go to System Preferences > Bluetooth
  • While holding the Shift + Option keys, click the Bluetooth icon in the menu bar
  • Select Debug > Reset the Bluetooth Module

After resetting the Bluetooth module, you’ll have to set up Bluetooth devices again. This should resolve Bluetooth issues caused by software errors.

Unpair and Repair

If you still can’t get the Magic Mouse to work properly, try unpairing the mouse from your Mac and then pairing it again:

  • Go to System Preferences > Bluetooth
  • Click the “X” icon next to the Magic Mouse to unpair it
  • Turn the Magic Mouse off and then on again
  • Click “Connect” to pair it to your Mac again

Unpairing and repairing sets up a clean Bluetooth connection which could fix quirky Magic Mouse behavior.

Contact Apple Support

If you still can’t get your Magic Mouse working after trying all troubleshooting steps, contact Apple support.

An Apple technician can run diagnostics, check for hardware issues, and replace the Magic Mouse if needed. If the mouse is still under warranty, you may be able to get a replacement.

Get a New Magic Mouse

As a last resort if all else fails, you may need to purchase a new Magic Mouse. Magic Mice can suffer from wear and tear over time, especially if heavily used on a daily basis.

Consider getting the newest Magic Mouse model for the latest features and improved battery life. Be sure to keep the receipt in case you need to exchange the mouse later on.

Following the troubleshooting steps above should help get your Magic Mouse working properly again. Let us know in the comments if you have any other tips for fixing Magic Mouse issues!