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How To Troubleshoot RemotePC Unable to Connect Remote Desktop Issues

RemotePC is a popular remote desktop software that allows users to access their computers remotely from any device. However, sometimes users may encounter connection issues when trying to connect to the remote computer. Here are some troubleshooting tips to fix RemotePC unable to connect remote desktop issues.

Check Firewall Settings

The firewall could be blocking the connection. Follow these steps:

  • Open Windows Firewall in Control Panel
  • Click “Allow an app or feature through Windows Defender Firewall”
  • Locate RemotePC and check both “Private” and “Public” boxes
  • Click “OK”
  • Try connecting again

If you have a third-party firewall, check its settings as well. Make sure it allows RemotePC and RDP traffic on port 3389.

Restart Services

Sometimes the Remote Desktop Services may stop running. To restart them:

  • Press Windows + R
  • Type services.msc and press Enter
  • Locate “Remote Desktop Services” and “Remote Desktop Services UserMode Port Redirector”
  • Right click on each and select Restart
  • Try connecting again

Check Remote Desktop Settings

Make sure Remote Desktop is enabled and properly configured on the remote PC:

  • Right click Start button
  • Go to System > Remote Desktop
  • Turn on “Enable Remote Desktop”
  • Confirm settings under “Remote Desktop” section
  • Click OK

Use Connection Test Tool

RemotePC provides a connection test tool to detect issues.

  • Go to RemotePC website
  • Click “Connection Test” at top
  • Follow prompts to test connection

It will diagnose where the problem lies.

Reboot Computers

If all else fails, restart both the host and client PCs. This resets connections and services, often resolving issues.

To reboot remotely:

  • Login to RemotePC Command Center
  • Locate target computer
  • Click the wrench icon on right
  • Select “Restart Remote Access”

Check Router and Firewall Ports

Some networks block required ports. The following may need to be opened:

TCP:

  • 5222 and 5223
  • 3478
  • 5672 (for monitoring)

UDP:

  • 3478
  • 49152-65535

Contact your network admin to open these if blocked.

Uninstall and Reinstall Software

If no other solutions work, uninstall then reinstall the RemotePC software on both computers.

  • Backup settings if desired
  • Uninstall RemotePC host and viewer
  • Download latest version
  • Reinstall on both PCs

This often resolves stubborn connectivity problems.

Contact RemotePC Support

If the above troubleshooting does not resolve the issue, contact RemotePC technical support:

The RemotePC team can help diagnose and pinpoint the cause of connection problems for a permanent fix.

Conclusion

Troubleshooting RemotePC connection issues involves checking firewall settings, restarting services, verifying remote desktop configuration, using the connection test tool, rebooting computers, ensuring proper ports are open, reinstalling the RemotePC software, and contacting technical support if needed. Following these tips will help resolve most “unable to connect” errors.

With robust remote connectivity capabilities and top-notch customer support, RemotePC makes accessing your computer from anywhere safe, seamless, and efficient. Implementing the above troubleshooting steps can get RemotePC connections back up and running smoothly.

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