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How to Cancel and Close Your Monday.com Account

Introduction

Monday.com is a popular work management platform used by teams and organizations to organize projects, manage tasks, track progress, and collaborate effectively. However, there may come a time when you need to cancel and close your Monday.com account, whether your team is moving to another tool or you simply no longer need to use the platform.

Canceling and closing a Monday.com account is a straightforward process, but there are a few things you need to know beforehand:

Before Cancelling Your Account

  • Only admins can cancel Monday.com accounts. So if you’re not an admin, you’ll need to contact one to cancel the account.
  • Back up any important data before closing your account. Once closed, you will lose access to all of your Monday.com data and boards.
  • Consider downloading reports or exports of key information you want to retain a record of.
  • Check billing details like subscription renewal date so there’s no surprises after closing the account.
  • Inform your team you are closing the Monday.com account so everyone is aware before losing access.

How to Cancel Your Monday.com Account

Follow these steps to cancel and permanently close your Monday.com account:

1. Access Account Settings

  • Log into your Monday.com account via web browser (you cannot cancel via mobile app).
  • Click your profile icon in the top right.
  • Select Admin from the left menu.

2. Go to Billing Settings

  • From Admin menu, choose Billing.
  • This is where you manage payments and subscriptions.

3. Close Account

  • Click the red Close My Account button at bottom right.
  • A popup will ask why you are closing – select reason from dropdown menu.

4. Confirm Cancellation

  • Review account closure details and click Close Account.
  • Option to freeze account for 14-90 days appears – select if required.

5. Cancel Plan Renewal

  • If definitely closing, click Cancel Plan Renewal.
  • Confirm again that you wish to close account.

Once these steps are complete, your Monday.com account will be closed and inaccessible.

What Happens When You Close Your Account

Here’s some key points on what happens after you cancel and close your Monday.com account:

  • Immediate access revoked – You and your team will no longer be able to log into the account.
  • Data deleted after 30 days – Monday.com keeps your data for 30 days after cancellation in case you change your mind.
  • Billing stopped – Your subscription and recurring payments will be stopped so you won’t be charged again.
  • Can’t reuse email – The email address used for the closed account cannot be reused to create a new free Monday.com account.

So in summary, after closing your account, you’ll lose access straight away, your data gets deleted after a 30 day grace period, and billing will be halted.

Monday.com Account Closure FAQs

Here are answers to some frequently asked questions about closing Monday.com accounts:

Can I get a refund if I cancel mid-billing cycle?

Yes, you can get a prorated refund for unused time if you cancel before your billing renewal date.

What happens to my data after account closure

All data is deleted 30 days after cancellation. You will not be able to access anything after this point.

Is there a way to reactivate a cancelled account?

Unfortunately cancelled accounts cannot be reactivated. You would need to create a new account.

Can I temporarily deactivate my account?

Yes, you can temporarily freeze an account for 14-90 days during cancellation process if you may want to reactivate later.

What is the latest version I can get a refund for?

Refunds apply to the latest version of Monday.com. Legacy version users cannot get a refund.

So in summary, be sure to backup your Monday.com data, inform your team of the closure, cancel billing and subscriptions, and understand what happens to your account after cancellation.

Top Monday.com Alternatives

If you are looking for an alternative to Monday.com, here are some top options to consider:

  • ClickUp – Feature-packed project management platform good for agile teams. Offers free version.
  • Asana – Popular task manager with kanban boards. Integrates with many apps.
  • Trello – Simple kanban-based boards that are easy to configure.
  • Smartsheet – Excel-like sheets with robust work management capabilities.
  • Teamwork – All-in-one project management tools focused on collaboration.

Be sure to evaluate your team’s needs, pricing, ease of use, and supported features when choosing a Monday.com alternative.

Conclusion

Canceling and closing down your Monday.com account is straightforward if you’re an admin user. Be sure to backup data, stop subscriptions, and understand what happens after cancellation.

There are also plenty of Monday.com alternatives to choose from if you need an alternative work management platform for your team going forward.

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