Stitch Fix is an online personal styling service that delivers handpicked clothing and accessories suited to your taste, lifestyle, and budget. Many loyal customers love the convenience of receiving regular Fixes that take the guesswork out of shopping.
However, sometimes your style preferences change over time or you may decide the service no longer meets your needs. Canceling your Stitch Fix subscription is easy and straightforward when you follow these steps.
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Determine If Cancellation Is Right for You
Before canceling, consider whether Stitch Fix still aligns with your style and shopping preferences:
- Review your Style Profile. Log into your account and update details on sizing, style, price range, and other preferences. Giving your stylist fresh info may improve the relevance of future Fixes.
- Communicate with your stylist. The notes section during checkout is the best way to give direct feedback and requests to improve future shipments. Be as specific as possible.
- Try different frequency options. Downgrading from monthly to every 2-3 months allows more time to provide feedback while keeping the service.
If Fixes continue missing the mark after making adjustments, cancellation may be your best option.
Steps to Cancel Stitch Fix
Cancelling your subscription is simple and can be done directly from the Stitch Fix website:
1. Log Into Your Account
Sign into your Stitch Fix account online via web browser.
The Stitch Fix website provides the easiest navigation for managing account details.
2. Locate “Account Settings”
From your account homepage, locate Account Settings in the top right navigation bar.
3. Click “Manage Fix Frequency”
Under Account Settings, click the Manage Fix Frequency tab.
4. Select “Stop Receiving Fixes”
On the Manage Fix Frequency page, click the option to Stop Receiving Fixes Automatically.
This will cancel all future scheduled shipments.
5. Confirm Cancellation
Review and confirm your selection to stop receiving fixes.
After confirming, your subscription is successfully cancelled and your account is changed to inactive status.
Alternative Cancellation Methods
If you prefer, there are a couple other ways to cancel your Stitch Fix subscription:
- Email Support – Email [email protected] and request to close your account.
- Call Customer Service – Call 1-800-316-6151 and speak to a service representative to cancel your subscription by phone.
- Return Everything – Send back all items with no purchase from 2-3 Fixes in a row. This will prompt your account to be deactivated.
What Happens After Cancellation
Here’s what to expect after canceling your Stitch Fix subscription:
- You will no longer be charged any styling or shipping fees.
- Your account will be switched to an inactive status.
- You can reactivate your account at any time to start receiving Fixes again. Simply log back in and update your style profile – all previous data is saved.
- Any account credit or rewards expire 6 months after cancellation. You can use credits on final purchases.
By following these simple steps, you can smoothly cancel your Stitch Fix subscription when you’re ready for a change. The process is quick and your account data remains on file if you ever want to return.
Frequently Asked Questions About Cancelling Stitch Fix
Can I get a refund if I’ve already been charged for a Fix?
Unfortunately, Stitch Fix does not offer refunds for styling fees once a Fix has entered production. However, you can still cancel future shipments.
What happens if I have an outstanding balance on my account?
You will need to pay any existing balance before closing your account. Stitch Fix will send reminders about outstanding dues.
Can I cancel a single upcoming Fix instead of my whole account?
Yes! Under “Manage Fix Frequency” you can select to cancel just your next scheduled shipment. Your subscription will remain active to receive future Fixes.
I cancelled incorrectly – how do I reactive my account?
No worries! Log back into your account and re-enter your style profile details. Contact [email protected] if you have any reactivation issues.
Ready for a New Style Adventure?
If your style preferences have evolved or Stitch Fix no longer fits your fashion needs there’s no commitment – you can cancel anytime. We hope these detailed steps make it a breeze to put your subscription on hold or close your account fully.
The good news is you can always return to Stitch Fix later or try a similar service like Trunk Club. Wherever your style journey takes you next, happy adventuring!
