Some things that can impact video quality and playback on HBO Max:
- Internet connection speed – For smooth HD streaming, HBO Max recommends a minimum download speed of 5 Mbps, with 50+ Mbps recommended for 4K streaming. Using ethernet instead of WiFi can also help.
- Device capabilities – Some devices like phones may be limited to lower resolutions like 480p. Streaming boxes, smart TVs, and game consoles can display higher resolutions if internet speeds permit.
- Subscription plan – The standard HBO Max plan streams most content in HD. The mobile plan streams in standard definition. Only some titles are available in 4K on select devices, regardless of plan.
- App and device updates – Keeping your devices and the HBO Max app up-to-date can help prevent streaming issues.
While manual quality adjustment is not possible, improving your setup with faster internet, more capable devices, and the latest software can provide a better viewing experience. HBO Max automatically optimizes for the best quality possible under the given conditions.
The service is also transitioning to be called just “Max” starting on May 23, 2023, with some changes to plans and pricing. But video quality selection will still remain automatic.
Let me know if you need any clarification or have additional questions!
