StockX is an online marketplace for buying and selling sneakers, streetwear, handbags, watches, and other items. When you place an order on StockX, it goes into a “pending” status until the seller ships the item and StockX verifies its authenticity.
Checking your pending order status on StockX is important to track your purchase and see where it is in the process. Here is a step-by-step guide on how to check pending order status on StockX:
Table of Contents
Sign in to Your StockX Account
The first step is to sign in to your StockX account on stockx.com or in the mobile app.
Once signed in, click on “My Account” in the top right corner and select “Buying” from the dropdown menu. This will take you to your purchase history.
Locate the Pending Orders Section
On the Buying page, you will see different tabs at the top – Current, Pending, Completed, and Canceled.
Pending orders are all orders that have been placed but not yet completed and delivered. Click on the Pending tab to view your pending orders.
Check the Status of Each Pending Order
For every pending order, you will see details like:
- Date ordered
- Item name
- Size
- Order number
- Status
The status indicates what stage of the process your order is in. Common pending statuses you may see include:
- Waiting for seller to ship – The seller has not yet shipped the item to StockX for verification.
- En route to StockX for authentication – The seller has shipped the item and it is in transit to StockX.
- Received at StockX for authentication – StockX has received the item and it is queued up for verification.
- Verified – The item has passed StockX authentication and is being prepared for shipment to you.
Understand the Timelines
Once you place an order, the seller has 2 business days to ship the item to StockX. StockX then verifies the item when received, and ships it out to you once verified.
For new releases, sellers get 3 additional business days to ship, for a total of 5 business days.
The entire process typically takes 7-12 business days including shipping times to and from StockX.
Refresh to Check for Updates
The order status won’t update in real-time, so you’ll need to manually refresh the pending orders page to check if the status has changed.
It’s a good idea to check back every few days when you have a pending order.
Contact StockX Support if Issues
If it has been more than 5 business days since the seller has shipped, or if you see any other issues with your pending order, contact StockX support for help.
You can reach out to them via email, phone, chat, or by submitting a request on their Help page. Provide your order details and they can investigate any delays or problems.
Tips for Tracking StockX Orders
Here are some additional tips for tracking pending StockX orders:
- Enable email notifications in your account settings so StockX can email you status updates.
- Check pending orders page every 2-3 days.
- Note that weekends and holidays do not count as shipping/processing days.
- Be patient during special releases and peak seasons – extra delays are common.
- Contact support if order is pending too long or if issues arise.
- Check spam folder for missing shipping confirmation emails.
- Use the StockX mobile app to check on orders on-the-go.
What to Do if Order is Taking Too Long
If your StockX order has been pending for over 5 business days with no update from the seller, follow these steps:
- Contact StockX support with your order details and ask them to investigate.
- StockX will work to get you the purchase or issue a refund if unavailable.
- Be patient – order issues typically resolve in 7-12 days via support.
- For payment issues, contact your bank/card issuer.
- Avoid disputing charges without contacting StockX first.
Recap of Checking Pending Orders on StockX
To quickly recap, you can check pending order status on StockX by:
- Logging into your StockX account
- Going to My Account > Buying
- Clicking the Pending Orders tab
- Locating your order and checking the status
- Refreshing periodically to check for updates
- Contacting support if issues or delays
Checking your pending orders helps you stay on top of your StockX purchases and ensure the process moves smoothly from purchase to delivery.
