Communicating directly with sellers and Amazon support can be very useful when you have questions or issues with your orders. Here are the main ways to directly message sellers and support on Amazon’s website:
Table of Contents
Contacting Sellers
Before Placing an Order
If you have a question about a product before ordering, you can contact the seller directly:
- On the product detail page, click on the name of the seller next to “Sold By”
- This will take you to the seller’s information page
- Click the yellow “Ask a question” button
- Use the Seller Messaging Assistant form to send your message
After Placing an Order
If you have an issue with an order you already placed:
- Go to Your Orders and find the order
- Click “Problem with order”
- Choose “Contact seller” and pick a reason
- Type your message and click “Send”
You can then continue the conversation in Your Messages.
Contacting Amazon Support
To contact Amazon support directly:
- Go to the Help or Customer Service section
- Select “Contact Us”
- Choose the options that best describe your issue
- Select “I need more help”
- Use live chat or request a call back
Replying to Seller and Support Messages
To view messages from sellers and support:
- Go to Your Account
- Under “Communication and content”, select “Messages from Amazon and sellers”
- In the Message Center, go to the Buyer/Seller Messages tab
- Select a conversation to continue it or reply
Tips for Messaging
- Be as clear and detailed as possible when describing your issue
- Include relevant order numbers or product links
- Attach photos if it helps explain the problem
- Be patient – responses can take up to 2 business days
- Check messages regularly so you don’t miss important updates
With direct messaging, you can easily contact sellers and support to resolve any order or account issues. Establishing open communication early on can help prevent problems down the road.
