The auto-save feature will automatically save photos and videos to your Amazon Photos account. Make sure this is enabled:
- Open the Amazon Photos app and log into your Amazon account.
- Go to Settings > Auto-Save.
- Turn on the toggles for “Photos” and “Videos” to enable auto-saving for each.[1][8][21]
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Check Available Storage Space
If your account is full, new photos will not save. Check your storage usage and delete photos if needed:
- Open the Amazon Photos app and select your profile icon.
- Choose “Your Storage” to see used and available space.[1][3][6]
- Delete photos/videos if needed to free up room for new backups.
Uninstall and Reinstall the App
Uninstalling and reinstalling the latest version of the app can resolve issues:
- Uninstall Amazon Photos.
- Reinstall Amazon Photos from the app/Play Store to get the latest version.[6]
Manually Upload Photos
If auto-save fails, you can manually upload photos as a workaround:
- Open the Amazon Photos app and tap the profile icon.
- Choose “Upload photos manually” and select photos to upload.[6][19]
Check for App Updates
An outdated app version could cause problems. Update Amazon Photos to the latest version in the app/Play Store.[6][19]
I hope these troubleshooting tips help you resolve your backup issues! Let me know if you have any other questions.
