How to Fix Calendly Not Syncing With Outlook Calendar Properly

Key takeaways:

  • Check your calendar permissions and ensure Calendly has access to your Outlook calendar
  • Disconnect and reconnect your Outlook calendar from the Calendly Calendar Connections page
  • Ensure your Outlook calendar events are marked as “busy” for Calendly to recognize them as conflicts
  • If using the Outlook plugin, set the sync to real-time and check for any updates or reinstallation needs

Introduction

Calendly is a powerful scheduling tool that integrates with various calendar platforms, including Outlook, to streamline your appointment booking process. However, sometimes users may encounter issues with Calendly not syncing properly with their Outlook calendar. This can lead to double bookings, incorrect availability, and overall confusion. In this article, we’ll explore several methods to troubleshoot and fix Calendly’s synchronization issues with Outlook calendar.

Check Your Calendar Permissions

The first step in resolving Calendly’s syncing issues with Outlook is to ensure that Calendly has the necessary permissions to access your calendar. Follow these steps to check your calendar permissions:

  1. Go to your Outlook calendar settings
  2. Navigate to the “Permissions” or “Sharing” section
  3. Verify that Calendly has the appropriate access rights (e.g., read and write access)
  4. If the permissions are incorrect, update them accordingly

Disconnect and Reconnect Your Outlook Calendar

If the permissions are set correctly, but the syncing issue persists, try disconnecting and reconnecting your Outlook calendar from Calendly. This process can help refresh the connection and resolve any temporary glitches. Here’s how to do it:

  1. Log in to your Calendly account
  2. Go to the “Calendar Connections” page
  3. Locate your connected Outlook calendar and click “Disconnect”
  4. After disconnecting, click “Connect” to re-establish the connection
  5. Follow the prompts to grant Calendly access to your Outlook calendar

Ensure Outlook Events are Marked as “Busy”

For Calendly to recognize your Outlook calendar events as conflicts and block those time slots from being available for booking, the events must be marked as “busy.” If your events are set to “free,” “tentative,” or “out of office,” Calendly may not consider them as unavailable times. To fix this:

  1. Open your Outlook calendar
  2. Review your existing events and ensure they are marked as “busy”
  3. For future events, make sure to set the status as “busy” when creating them

Troubleshoot the Outlook Plugin

If you’re using the Calendly Outlook plugin, there are a few additional steps you can take to troubleshoot syncing issues:

  1. Set Sync to Real-time: Ensure that your Outlook plugin sync is set to real-time. This allows Calendly to read and write changes to your Outlook calendar as they occur, minimizing the chances of conflicts.
  2. Check for Plugin Updates: Regularly check for updates to the Calendly Outlook plugin. Outdated versions may have compatibility issues or bugs that hinder proper syncing.
  3. Reinstall the Plugin: If the above steps don’t resolve the issue, try uninstalling and reinstalling the Calendly Outlook plugin. This can help clear any corrupted files or settings that may be causing the problem.

Contact Calendly Support

If you’ve tried all the troubleshooting steps and still can’t get Calendly to sync properly with your Outlook calendar, don’t hesitate to reach out to Calendly’s support team. They can provide further guidance and assistance specific to your account and setup.

Conclusion

Calendly’s integration with Outlook calendar is designed to make your scheduling process seamless and efficient. By following the troubleshooting steps outlined in this article, you can resolve most syncing issues and ensure that your Calendly and Outlook calendars are always in sync. Remember to check your permissions, disconnect and reconnect your calendar, mark events as “busy,” and keep your Outlook plugin updated for the best results.

FAQ

Why is Calendly not syncing with my Outlook calendar?

There could be several reasons why Calendly is not syncing with your Outlook calendar, such as incorrect permissions, outdated plugin, or events not marked as “busy.” Follow the troubleshooting steps in this article to identify and resolve the issue.

How do I check my Outlook calendar permissions for Calendly?

To check your Outlook calendar permissions for Calendly, go to your Outlook calendar settings, navigate to the “Permissions” or “Sharing” section, and verify that Calendly has the appropriate access rights (e.g., read and write access).

What should I do if disconnecting and reconnecting my Outlook calendar doesn’t fix the syncing issue?

If disconnecting and reconnecting your Outlook calendar doesn’t resolve the syncing issue, try ensuring that your Outlook events are marked as “busy,” troubleshoot the Outlook plugin (if applicable), or contact Calendly support for further assistance.

How can I ensure that Calendly recognizes my Outlook events as conflicts?

To ensure that Calendly recognizes your Outlook events as conflicts and blocks those time slots from being available for booking, make sure that your events are marked as “busy” in your Outlook calendar.

What should I do if I’ve tried all the troubleshooting steps and Calendly still won’t sync with my Outlook calendar?

If you’ve tried all the troubleshooting steps outlined in this article and Calendly still won’t sync with your Outlook calendar, reach out to Calendly’s support team for further guidance and assistance specific to your account and setup.