How to Fix the Error “SIM Not Provisioned MM#2” on Your Phone

Key Takeaways:

  • The “SIM Not Provisioned MM#2” error indicates an issue with your SIM card or mobile carrier.
  • You can try simple fixes like restarting your phone, reinserting the SIM card, or updating your phone’s software.
  • If the issue persists, contact your mobile carrier for further assistance.

As a mobile technology expert with over a decade of experience, I’ve encountered numerous issues that can cause frustration for smartphone users. One such problem is the “SIM Not Provisioned MM#2” error, which prevents your phone from connecting to your mobile carrier’s network. In this article, I’ll explain what this error means and provide you with several solutions to fix it.

Understanding the “SIM Not Provisioned MM#2” Error

The “SIM Not Provisioned MM#2” error typically appears when your phone is unable to register with your mobile carrier’s network. This can happen for several reasons, such as:

  • Your SIM card is not properly inserted or is damaged.
  • Your mobile carrier is experiencing network issues.
  • Your phone’s software is outdated or corrupted.
  • Your device is not compatible with your carrier’s network.

When this error occurs, you’ll be unable to make or receive calls, send text messages, or use mobile data.

Simple Fixes for the “SIM Not Provisioned MM#2” Error

Before contacting your mobile carrier, try these simple troubleshooting steps:

  1. Restart your phone: Sometimes, a simple restart can resolve the issue. Press and hold the power button until the power menu appears, then tap “Restart.”
  2. Reinsert the SIM card: Power off your phone, remove the SIM card, and check for any visible damage or debris. If the card looks clean and undamaged, reinsert it and power your phone back on.
  3. Update your phone’s software: Outdated or buggy software can cause various issues, including the “SIM Not Provisioned MM#2” error. Check for available updates in your phone’s settings and install any pending updates.
  4. Reset your phone’s network settings: Resetting your network settings can help resolve connection issues. Go to your phone’s settings, find the “Reset” or “Reset Options” menu, and select “Reset Network Settings.” Note that this will erase saved Wi-Fi passwords and other network-related settings.

Contacting Your Mobile Carrier

If the above steps don’t resolve the issue, it’s time to contact your mobile carrier. They can help you determine if the problem is related to your account, network outages, or device compatibility.

  • Check for network outages: Visit your carrier’s website or social media pages to see if there are any reported outages in your area.
  • Verify your account status: Ensure that your account is active and in good standing. If you’ve recently switched carriers or plans, there might be a delay in activating your SIM card.
  • Ask about device compatibility: If you’ve recently purchased a new phone or switched carriers, make sure your device is compatible with your carrier’s network. Some phones may not support certain network frequencies or technologies.

Advanced Troubleshooting

If your carrier confirms that there are no issues with your account or their network, you may need to try more advanced troubleshooting steps:

  • Factory reset your phone: A factory reset will erase all data from your phone and restore it to its original settings. Before proceeding, make sure to back up your important data. To factory reset your phone, go to the “Reset” or “Reset Options” menu in your phone’s settings and select “Factory Reset” or “Reset Phone.”
  • Check for hardware damage: In rare cases, physical damage to your phone’s SIM card slot or other components can cause the “SIM Not Provisioned MM#2” error. If you suspect hardware damage, take your phone to a certified repair center for inspection.


Dealing with the “SIM Not Provisioned MM#2” error can be frustrating, but there are several steps you can take to resolve the issue. Start with simple fixes like restarting your phone or reinserting the SIM card, and then move on to more advanced troubleshooting if needed. If the problem persists, don’t hesitate to contact your mobile carrier for further assistance. With patience and persistence, you’ll be back to making calls and using mobile data in no time.