Having issues with your PS4 wireless controller? Resetting and repairing it can often resolve many common problems. Here is a detailed guide on troubleshooting PS4 controller problems and getting your controller working again.
Table of Contents
Resetting Your PS4 Controller
Resetting your PS4 controller should be the first troubleshooting step when you encounter issues. Resetting flushes the controller’s memory and often fixes wireless connectivity problems, unresponsive buttons, and erratic inputs.
There are two ways to reset a PS4 controller:
Soft Reset
A soft reset keeps your controller’s paired devices and settings intact:
- Connect a second working controller to your PS4
- Go to Settings > Devices > Bluetooth Devices
- Select the problematic controller
- Choose “Forget Device” to disconnect the controller
- Turn off your PS4, disconnect the AC power cord for 60 seconds
- Reconnect the controller with a USB cable and turn on your PS4
- Press the PS button on the controller to re-pair it
Hard Reset
A hard reset erases all paired device info and restores factory settings:
- Turn off your PS4
- Locate the small reset button on the back of the controller
- Use a paperclip to press and hold the reset button for 5+ seconds
- Connect the controller to the PS4 with a USB cable
- Turn on your PS4 and press the PS button to sync the controller
Troubleshooting Specific Issues
If resetting your controller did not resolve your problems, here are some tips for troubleshooting specific issues:
Controller Not Connecting
- Try connecting with the original USB cable that came with your PS4
- Make sure no other Bluetooth devices are interfering with connectivity
- Reset your PS4 console and router if connection issues persist
Unresponsive Buttons
- Clean the buttons and analog sticks with electronic contact cleaner
- Open up the controller and clean the electrical contacts
- Replace the circuit board membrane if cleaning does not help
Battery Dies Quickly
- Replace the internal battery if it no longer holds sufficient charge
- Use a USB cable instead of wireless connectivity to play games
Erratic Analog Sticks
- Clean around and under the analog sticks with contact cleaner
- Replace the analog stick modules if cleaning does not resolve drift issues
Repairing a PS4 Controller
While many issues can be fixed by resetting or cleaning your controller, you may need to replace specific components in some situations. Useful repair tips:
Opening the Controller
- Carefully pry apart the controller housing with plastic tools
- Disconnect the battery before working on internal parts
Replacing Components
- Circuit board membranes, analog sticks, and batteries can be replaced
- Ribbon cables must be detached and reconnected properly
Cleaning and Maintenance
- Use 90% isopropyl alcohol and electronic contact cleaners
- Cotton swabs and soft brushes help clean hard-to-reach areas
Be gentle when opening your controller and follow online visual guides for taking it apart. Seek professional repair if you damage ribbon cables or components while attempting self-repair.
When to Get a New PS4 Controller
If you’ve attempted all troubleshooting and repair options but your PS4 controller still does not work properly, it may be time to purchase a replacement DualShock 4 controller.
Buying a new controller is often simpler and more cost-effective than continuing to invest time into fixing severely damaged controllers with multiple underlying issues.
Hopefully resetting your PS4 controller resolved your connection and functionality problems! Use the troubleshooting tips in this guide if you continue experiencing issues.
