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How to View and Read My Customer Reviews on DoorDash Food Delivery App

DoorDash allows both customers and delivery partners (“Dashers”) to view ratings and reviews through the DoorDash app and website. Understanding your ratings and reviews is important for improving your experience.

For Customers

As a DoorDash customer, you can view your past orders and leave ratings and reviews for those orders in the DoorDash app:

Viewing Past Orders

  1. Open the DoorDash app
  2. Go to the “Account” tab
  3. Select “Order History” to see your past orders

For each past order, you can view details like the restaurant, delivery address, order total, etc.

Leaving Ratings and Reviews

  1. Select a past order from your Order History
  2. Scroll down and select “Rate Order”
  3. Leave an overall star rating (1-5 stars)
  4. Select categories like Food, Delivery, etc. to leave additional star ratings
  5. Enter an optional written review with more details about your experience

Leaving ratings and reviews helps DoorDash improve service quality for all customers.

For Dashers

As a Dasher, you can view your customer ratings and reviews through the Dasher app:

Viewing Your Ratings

  1. Open the DoorDash Dasher app
  2. Go to the “Ratings” tab
  3. Your overall “Customer Rating” will be displayed
  4. Select your customer rating to view details

From the Ratings details screen, you can see your last 100 delivery ratings, the breakdown by star rating, customer feedback, and more.

Improving Your Ratings

Here are some tips for Dashers to improve customer ratings:

  • Communicate with customers clearly about order status and delivery ETA
  • Ensure orders are handled with care to avoid spills and damage
  • Deliver orders in a timely manner to prevent food from getting cold
  • Be polite and professional in your interactions with customers

Maintaining excellent customer ratings helps you remain eligible to deliver with DoorDash.

Key Takeaways

  • Customers can view past orders and leave ratings/reviews in the DoorDash app
  • Dashers can view their customer ratings and feedback through the Dasher app
  • High customer ratings are important for Dashers to remain active on the platform
  • Both customers and Dashers should provide constructive feedback to improve service quality

Following these best practices around DoorDash reviews ensures the best experience for everyone.

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