Table of Contents
Key Takeaways
- Squarespace offers two options to cancel a recurring subscription plan: cancel the subscription immediately or disable auto-renew to let it expire at the end of the billing cycle.
- Canceling a subscription will take your site offline, but your content won’t be deleted immediately and can be recovered within 30 days.
- You may be eligible for a refund if you cancel an annual subscription within 14 days of the first payment.
- Canceling a subscription is a straightforward process that can be done from the Billing panel of your Squarespace account.
- Be sure to export your site content before canceling if you plan to move to a different platform.
Squarespace is a popular website builder that offers a range of subscription plans, including options for selling products and services online. If you’ve been using Squarespace to run a subscription-based business or website, you may eventually need to cancel your recurring subscription plan. Perhaps you’re moving to a different platform, or your business needs have changed. Whatever the reason, Squarespace makes it relatively easy to cancel your subscription and take your site offline.
Preparing to Cancel Your Subscription
Before you cancel your Squarespace subscription, there are a few important things to consider:
- Export Your Site Content: If you plan to move your website or online store to a different platform, you’ll want to export your site content first. Squarespace allows you to export your content, including pages, posts, products, and more, so you can import it to your new site.
- Review Refund Policies: Squarespace offers a 14-day money-back guarantee for annual subscriptions. If you cancel within this window, you’ll be eligible for a full refund. However, refunds are not available for monthly plans or after the 14-day period.
- Understand the Consequences: Canceling your subscription will take your site offline, and your content will be deleted after 30 days. If you want to reactivate your site later, you’ll need to start a new subscription.
Canceling Your Subscription
Once you’ve prepared for the cancellation, the process is straightforward. Here’s how to cancel your Squarespace subscription:
- Log in to Your Account Dashboard: Start by logging in to your Squarespace account and navigating to your Account Dashboard.
- Open the Billing Panel: From the Account Dashboard, click on the three dots next to the site you want to cancel, and then select “Billing.”
- Choose Your Cancellation Option: In the Billing panel, under “Subscriptions,” you’ll see your current plan listed (e.g., Website, Store, or Squarespace). Click on it, and you’ll have two options:
- Cancel Subscription: This option will immediately cancel your subscription and take your site offline.
- Disable Auto-Renew: This option will allow your subscription to expire at the end of the current billing cycle.
- Follow the Prompts: Whichever option you choose, Squarespace will guide you through the remaining steps. You may be asked to provide a reason for canceling and to confirm your decision.
- Check Your Subscription Status: After completing the cancellation process, your subscription status should update to reflect the change. You can check this in the Billing panel.
After Canceling Your Subscription
Once you’ve canceled your Squarespace subscription, there are a few important things to keep in mind:
- Your Site Will Go Offline: As mentioned earlier, canceling your subscription will take your site offline immediately (if you chose the “Cancel Subscription” option) or at the end of the current billing cycle (if you disabled auto-renew).
- Your Content Will Be Deleted After 30 Days: Squarespace will keep your site content for 30 days after cancellation, giving you a grace period to reactivate your subscription or export your content if needed.
- You May Lose Your Domain: If you registered a domain through Squarespace, you may lose it after canceling your subscription. Be sure to transfer your domain to a new provider if you want to keep it.
- Subscriptions and Memberships Will Be Canceled: Any customer subscriptions or memberships associated with your site will also be canceled when you cancel your Squarespace subscription.
FAQ
Q: Can I get a refund if I cancel my Squarespace subscription?
If you cancel an annual subscription within 14 days of the first payment, you’ll be eligible for a full refund. However, refunds are not available for monthly plans or after the 14-day period for annual plans.
Q: How do I export my site content before canceling?
To export your site content, go to the Settings panel in your Squarespace account and click on “Export Data.” From there, you can choose which content types (pages, posts, products, etc.) you want to export.
Q: What happens to my domain if I cancel my Squarespace subscription?
If you registered a domain through Squarespace, you may lose it after canceling your subscription. To keep your domain, you’ll need to transfer it to a new provider before canceling.
Q: Can I reactivate my site after canceling my subscription?
Yes, you can reactivate your site by starting a new Squarespace subscription. However, your previous content will only be available for 30 days after cancellation, so you’ll need to reactivate within that window or import your exported content.
Q: Will my customers’ subscriptions or memberships be canceled automatically?
Yes, any customer subscriptions or memberships associated with your site will be canceled when you cancel your Squarespace subscription.
By following the steps outlined in this article, you can easily cancel your Squarespace subscription and take your site offline. Just remember to export your content, review refund policies, and understand the consequences of cancellation before proceeding. With a little preparation, you can ensure a smooth transition to your next platform or business endeavor.
