How To Cancel and Delete Your AliExpress Online Shopping Account

AliExpress is a popular Chinese e-commerce platform that connects buyers to sellers and products directly from China. While it offers very affordable prices, some users may eventually want to delete their AliExpress account. Here is a guide on how to properly cancel and delete your AliExpress account.

Reasons To Delete Your Account

There are several reasons why you may want to delete your AliExpress account:

  • You no longer want to shop on the platform
  • You are concerned about privacy or security issues
  • You want to create a new account to get access to new buyer coupons and perks
  • You had a poor experience with sellers, products, or customer service
  • You have unresolved issues such as pending orders or open disputes

Before deleting your account, be sure to:

  • Cancel any pending orders
  • Resolve any open disputes
  • Withdraw any funds remaining in your AliExpress wallet

Once your account is deleted, this information will be permanently erased.

Step-By-Step Guide To Delete Account

Follow these simple steps to permanently delete your AliExpress account:

Step 1: Log In To Your Account

Go to and log in to your account using your email and password.

Step 2: Access Account Settings

Click on “My AliExpress” at the top right corner after logging in. Then click on “Account Settings”.

Step 3: Click “Edit Member Profile”

In Account Settings, find and click the button to edit your member profile.

Step 4: Click “Deactivate Account”

In Edit Member Profile, click on the “Deactivate Account” button located at the top right corner.[1]

Step 5: Confirm Deactivation

  • Enter your account email address
  • Type “Deactivate my account” in the given box
  • Select a reason for deactivating your account
  • Click the “Deactivate My Account” button[2]

Step 6: Account Deleted

After submitting the deactivation request, your account will be deleted within 24 hours. All associated data including your posts, personal information, and order history will also be permanently erased.

Alternative Option To Delete Account

If you are having trouble deleting your account through the AliExpress platform, you can submit an account deletion request directly to AliExpress customer support:

An AliExpress representative will then manually process your account deletion request.

What Happens When You Delete Account

Here is what happens when you delete your AliExpress account:

  • Immediate Access Terminated: You will immediately lose access to your account and all associated data.
  • Data Erased In 24 Hours: All personal data, browsing history, order details, etc. are erased.
  • No Recovery Option: You cannot retrieve or reinstate a deleted account. All record of the account will be permanently deleted.
  • Open Orders Cancelled: Any pending orders will automatically be cancelled and closed.

So be certain before committing to delete!

FAQs About Deleting AliExpress Account

Here are answers to some frequently asked questions about deleting AliExpress accounts:

Can I delete my account if I have open orders or disputes?

No. You must first cancel all orders and resolve any disputes or issues before deactivating your account.

What if I change my mind?

Unfortunately, once an AliExpress account has been deleted it cannot be recovered. The process is permanent.

Will my review history and store feedback be erased?

Yes. The entire record associated with your account will be permanently deleted.

Can I open a new account after deleting my existing one?

Yes, you can create a brand new account using a different email address after deleting your previous account.

What happens to my AliExpress wallet balance?

When you delete your account, any unused balance in your AliExpress wallet will be permanently forfeited. So be sure to withdraw to your bank account before deactivating.

Is there someone I can contact for help with account deletion?

You can email [[email protected]](mailto: [email protected]) for assistance deleting your account. An AliExpress representative will manually process your request.


Deleting your AliExpress account is a permanent action that cannot be reversed. So carefully consider all impacts to your open orders, purchase history, wallet balance, and other data before proceeding. Follow the step-by-step process outlined here to smoothly deactivate your account.

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