/ How to

How to Fix and Troubleshoot Disney Plus Error Code 14 Messages

Disney Plus error code 14 is a common login error that users may encounter when trying to access their Disney Plus account. This error indicates that the Disney Plus system is unable to recognize your account credentials, either due to an incorrect email/password or other technical issues.

Here is a step-by-step guide on how to troubleshoot and fix Disney Plus error code 14:

Understanding Error Code 14

When you try to login to your Disney Plus account and get the error message “Incorrect Password. Please reenter your password and try again. If the problem persists, try resetting your password by selecting “Forgot Password?” (Error Code 14)”, it means one of the following:

  • You have entered an incorrect email address or password
  • Your account credentials have changed recently, such as password update
  • You have reached the maximum number of concurrent streams or devices allowed
  • There are temporary technical issues with the Disney Plus servers

Step 1 – Verify Account Credentials

The first step is to double check that you are using the correct login credentials.

  • On the Disney Plus login screen, carefully re-enter your email address and password.
  • Ensure that caps lock is not enabled accidentally.
  • If you have multiple accounts, verify which credentials are for Disney Plus access.

If you have forgotten the password, use the Forgot Password option to reset it. This will send a password reset email to your registered email ID.

Step 2 – Check Account Activation

For new Disney Plus subscribers, your account needs to be activated before you can login.

  • Check your email inbox for a Disney Plus account activation email received when you signed up.
  • Click on the activation link in the email to verify your account.
  • The link will redirect to Disney Plus site for setting a new password.

Once your account is activated, try logging in again on your devices.

Step 3 – Logout from All Devices

Sometimes error code 14 occurs if you have reached the maximum number of concurrent streams allowed per account. This limit is 4 streams.

To resolve this, you can logout from all devices logged into your Disney Plus account:

  • On disneyplus.com, visit your Account page
  • Under account settings, click on Logout of all devices
  • Confirm again by entering password

All devices will now be logged out of your account. Try logging back in on the problematic device.

Step 4 – Clear Cache and App Data

Corrupted cache/app data is another potential cause for Disney Plus error code 14.

Follow these steps to clear cache and app data:

On Android:

  • Open device Settings > Apps > Disney Plus > Storage
  • Tap on Clear Cache and Clear Data buttons
  • Re-launch the Disney Plus app and login again

On iOS:

  • Delete and reinstall the Disney Plus app
  • Login again with your credentials

On Web Browser:

  • Clear browser cache and cookies
  • Launch an incognito/private window
  • Load disneyplus.com and login to your account

Step 5 – Check Internet Connectivity

Disney Plus error 14 could also occur due to temporary network problems.

Ensure that your internet connection is stable on the device you are streaming from. Some ways to troubleshoot include:

  • Reboot your home router
  • Connect device to a different WiFi network
  • For mobile devices, switch to a cellular data connection
  • Test internet speed on SpeedTest.net
  • Minimum speed required is 5Mbps, but 25Mbps is recommended for 4K streaming

Step 6 – Update the Disney Plus App

An outdated version of the Disney Plus app can sometimes lead to error 14.

  • On your streaming device, check if any software/app updates are available for Disney Plus.
  • Install the latest updates.
  • Also update your device OS if any system software updates are pending.

Step 7 – Reset Your Password

As a last resort, resetting your Disney Plus account password can help resolve persistent error code 14 issues.

Follow the steps below:

  • Visit Disney Plus login page
  • Select the Forgot Password link
  • Enter your account email ID
  • You will receive an email from Disney with a password reset link
  • Click the link to set a new account password
  • Login again using the new password

Resetting credentials will force your account to re-authenticate on all devices, which should fix any glitches causing error 14.

Contact Disney Plus Support

If you still see error code 14 even after trying all troubleshooting steps, it’s best to contact Disney Plus support.

There may be an unknown technical issue that needs troubleshooting from their end.

Disney Plus customer service can be reached via:

Explain the error code details and the troubleshooting steps you have attempted so far. This will help them diagnose the problem accurately and resolve error 14 for your account.

Conclusion

Disney Plus error code 14 generally occurs due to incorrect credentials or device-related issues. By carefully going through account verification, password resets, app updates, cache clearing and connectivity checks as described above, you should be able to troubleshoot and fix the problem successfully in most cases. Reaching out to customer support is recommended if the error still persists.

With the help of these troubleshooting methods, you can get your Disney Plus account back up and running smoothly for enjoying unlimited entertainment.

Related Posts