How to Perform a Hard Factory Reset on the Samsung Galaxy S8/S8 Plus

  • Performing a factory reset can help resolve persistent software issues and restore optimal performance on your Galaxy S8/S8 Plus.
  • Back up your important data before proceeding, as a factory reset will erase all personal information, settings, and installed apps.
  • There are multiple methods to factory reset your Galaxy S8/S8 Plus, including through the Settings menu, recovery mode, and using Samsung’s Smart Switch software.
  • Ensure you have your Google account credentials handy, as you may need to re-enter them after the reset process.


The Samsung Galaxy S8 and S8 Plus are powerful and feature-rich smartphones, but like any device, they can sometimes experience software glitches, performance issues, or other problems. In such cases, performing a hard factory reset can be an effective solution to restore your device to its original, out-of-the-box state.

A factory reset will erase all personal data, settings, and installed apps from your Galaxy S8/S8 Plus, essentially giving you a fresh start. While this may sound drastic, it can often resolve persistent issues that other troubleshooting methods cannot fix.

In this article, we’ll guide you through the various methods to perform a hard factory reset on your Samsung Galaxy S8 or S8 Plus, ensuring you can get your device back to optimal performance.

Backing Up Your Data

Before proceeding with a factory reset, it’s crucial to back up your important data, such as contacts, photos, videos, messages, and other files. Losing this information can be frustrating, so take the time to create a backup.

Samsung provides several options for backing up your data:

  1. Smart Switch: This desktop software allows you to create a complete backup of your device, including apps, settings, and personal data. You can then restore this backup to your Galaxy S8/S8 Plus after the reset.
  2. Samsung Cloud: Samsung’s cloud storage service can back up your contacts, calendar events, notes, and other data. You’ll need to sign in with your Samsung account to access this feature.
  3. Google Backup: If you’re using a Google account on your Galaxy S8/S8 Plus, your contacts, calendar events, and some app data may already be synced and backed up to your Google account.

Additionally, you can manually transfer files like photos, videos, and documents to a computer or external storage device.

Method 1: Factory Reset via Settings

The easiest way to perform a factory reset on your Galaxy S8/S8 Plus is through the device’s Settings menu. Here’s how:

  1. Open the Settings app on your Galaxy S8/S8 Plus.
  2. Scroll down and tap General management.
  3. Tap Reset.
  4. Select Factory data reset.
  5. Scroll down and tap Reset.
  6. If prompted, enter your device’s PIN, password, or pattern.
  7. Tap Delete all to confirm the reset.

Your Galaxy S8/S8 Plus will now begin the factory reset process, which may take several minutes to complete. Once finished, your device will restart and take you through the initial setup process, just like when you first got it.

Method 2: Factory Reset via Recovery Mode

If you’re unable to access the Settings menu or your device is unresponsive, you can perform a factory reset through recovery mode. Here’s how:

  1. Turn off your Galaxy S8/S8 Plus.
  2. Press and hold the Volume Down, Bixby, and Power buttons simultaneously.
  3. When the Samsung logo appears, release the buttons.
  4. In recovery mode, use the Volume buttons to navigate to “Wipe data/factory reset”, and press the Power button to select it.
  5. Use the Volume buttons to scroll to “Yes”, and press the Power button to confirm.
  6. Once the reset is complete, select “Reboot system now” using the Power button.

Your Galaxy S8/S8 Plus will now reboot and take you through the initial setup process.

Method 3: Factory Reset via Smart Switch

Samsung’s Smart Switch software, available for Windows and macOS, can also be used to perform a factory reset on your Galaxy S8/S8 Plus. Here’s how:

  1. Download and install the Smart Switch software on your computer.
  2. Connect your Galaxy S8/S8 Plus to your computer using a USB cable.
  3. Launch the Smart Switch software and follow the on-screen instructions to connect your device.
  4. In the Smart Switch window, select “Backup” or “Emergency disk reset”.
  5. Follow the prompts to initiate the factory reset process.

Smart Switch will guide you through the reset process and may also offer the option to reinstall the latest software updates on your Galaxy S8/S8 Plus.

After the Factory Reset

Once the factory reset is complete, your Galaxy S8/S8 Plus will be in a fresh, out-of-the-box state. You’ll need to go through the initial setup process, including:

  • Selecting your preferred language and region
  • Connecting to a Wi-Fi network
  • Signing in with your Google account (you may need to enter your account credentials)
  • Restoring your backup (if you created one)
  • Setting up biometric authentication (fingerprint, iris, or face recognition)
  • Customizing your device settings

If you encounter any issues during the setup process or have trouble restoring your backup, don’t hesitate to contact Samsung’s customer support for further assistance.


What is a hard factory reset?

A hard factory reset, also known as a master reset, is a process that restores a device to its original factory settings, erasing all user data, settings, and installed apps. It’s a more comprehensive reset than a soft reset, which only clears temporary data and cache.

Will a factory reset delete everything on my Galaxy S8/S8 Plus?

Yes, a factory reset will erase all personal data, settings, and installed apps from your Galaxy S8/S8 Plus. This includes contacts, messages, photos, videos, music, documents, and any other files stored on your device’s internal storage.

Do I need to back up my data before a factory reset?

Yes, it’s highly recommended to back up your important data before performing a factory reset, as the process will permanently delete all personal information from your device. You can use Samsung’s Smart Switch software, Samsung Cloud, or Google Backup to create a backup.

Will a factory reset remove my Google account?

No, a factory reset will not remove your Google account from your device. However, you may need to re-enter your Google account credentials during the initial setup process after the reset.

Can I factory reset my Galaxy S8/S8 Plus if it’s unresponsive?

Yes, you can perform a factory reset on an unresponsive Galaxy S8/S8 Plus by booting into recovery mode and following the steps outlined in Method 2 of this article.

Will a factory reset fix software issues on my Galaxy S8/S8 Plus?

In many cases, a factory reset can resolve persistent software issues, performance problems, or other glitches on your Galaxy S8/S8 Plus. However, it may not fix hardware-related issues or problems caused by physical damage.