How To Perform Hard Factory Reset on HTC U11 Smartphone Device

The HTC U11 is a flagship Android smartphone released in 2017. It features a beautiful glass and metal design, powerful Snapdragon 835 processor, and HTC’s unique Edge Sense technology for squeezing the sides of the phone to trigger actions.

If your HTC U11 is having issues like freezing, crashing, forgotten passwords, etc., performing a factory reset can help resolve many problems and restore the phone to original factory settings. Here is a step-by-step guide on how to hard reset the HTC U11.

Back Up Important Data

Before factory resetting, be sure to back up any important data on your HTC U11 that you want to keep. A factory reset will erase all data, settings, downloaded apps, photos, music, documents, and other user content stored on the phone’s internal storage.

You can back up data in a few ways:

  • Copy files to a computer via USB cable
  • Upload photos, videos, contacts etc. to cloud storage services like Google Drive or Dropbox
  • Use a backup app like HTC Backup to save data to external SD card

Once your data is backed up, you’re ready to proceed with the factory reset.

Factory Reset Using Settings Menu

Resetting from the Settings menu is the easiest method. Here are the steps:

  1. Open Settings app
  2. Tap on Backup & reset
  3. Choose Factory data reset
  4. Tap Reset phone and confirm with OK when prompted
  5. Wait for phone to reboot – this can take several minutes

Once the reboot is complete, your phone will be restored to original factory settings, ready to be set up like new.

Factory Reset Using Hardware Buttons

You can also factory reset the HTC U11 using a special key combination:

  1. Power off your phone
  2. Press and hold Volume Down + Power buttons together
  3. When you see HTC logo, release buttons
  4. Use Volume buttons to highlight Factory reset
  5. Press Power button to confirm
  6. Select Yes to confirm factory reset
  7. Wait for phone to reboot

This will bypass the lock screen and erase all user data, resetting phone to factory defaults.

Post Reset – Setting Up Your Phone

After the factory reset process completes, you will need to set up your HTC U11 from scratch, just like when it was brand new.

When booting up for the first time, you will be prompted to:

  • Select language
  • Connect to a WiFi network
  • Sign in with your Google Account or create a new one
  • Agree to Terms of Service
  • Set up fingerprint scanner, screen lock etc.

You’ll also need to re-download any apps you want from the Google Play Store and transfer any backed up data back to the phone.

Be sure to update to the latest OS version available for your HTC U11 model via Settings > System Updates.

Factory Resets As General Troubleshooting

Performing a factory reset can fix many common software-related issues on Android phones. It’s a useful troubleshooting step if your phone experiences freezing, crashing, lag, won’t boot up properly or has other glitches. Resetting the phone restores it to a clean software state.

However, hardware related problems like physical damage will not be resolved with a reset. Back up important data before resetting just in case.

You may need to factory reset your HTC U11 several times over its lifespan to keep performance and battery life optimal as you install more apps and data. But be sure to always backup first!


Factory resetting your HTC U11 smartphone erases all user data and restores it to original factory settings. This can resolve many software issues and should be part of regular device troubleshooting. Just be sure to backup any important photos, videos, documents etc. beforehand.

There are two methods to reset – using the Settings menu or hardware button combination. In both cases the process takes several minutes, after which you’ll need to fully set up the phone from scratch. Factory resetting is an essential tool to keep your HTC U11 running smoothly.